Customer Success Manager

Mekion Consulting; Remote; GBP 85,000; Full time

Job summary

A UK-based SaaS company is seeking a Customer Success Manager to manage enterprise customer relationships and oversee the implementation of solutions. This remote role involves onboarding, ensuring customer satisfaction, and promoting growth through effective communication and strategic insights. The ideal candidate will have a strong background in B2B SaaS, excellent project management skills, and a proactive mindset to navigate startup challenges effectively.

Qualifications

• Experience managing relationships with enterprise customers.
• Ability to deliver complex implementations successfully.
• Effective communication with stakeholders and commercial judgment.

Responsibilities

• Own customer relationships and drive retention and expansion.
• Lead onboarding and platform implementation projects.
• Align customer outcomes with business priorities through workshops.
• Manage delivery governance and stakeholder communication.
• Identify growth opportunities in collaboration with Sales.

Skills

Customer Success or Account Management experience in B2B SaaS

Strong project and delivery management skills

Technical literacy to support integrations

Excellent communication and stakeholder management

Proactive and comfortable with ambiguity

Job description

Customer Success Manager

Location : remote (only within the UK)

Salary : up to £85,000

About the role

As a Customer Success Manager, you’ll own a portfolio of enterprise customers and lead the full lifecycle - from onboarding and implementation through to adoption, value realisation, renewal and growth.

You’ll act as a trusted advisor, delivery lead and problem solver, running customer-facing projects that combine platform implementation with our Data Transformation Services (DTS). You’ll work closely with Product, Engineering, Sales and Delivery teams to ensure customers achieve measurable outcomes and long-term success.

This is a hands‑on, high‑impact role for someone who enjoys responsibility, complexity and close customer collaboration.

What you’ll be doing

• Owning customer relationships, health, retention and expansion across a portfolio of enterprise accounts
• Leading end-to-end onboarding and platform implementation, from discovery to go-live
• Delivering scoped DTS workstreams, translating customer goals into clear, decision‑ready outcomes
• Running customer workshops and executive reviews, aligning our outcomes to business priorities
• Managing delivery governance, timelines, risks and stakeholder communication
• Partnering with Product and Engineering to resolve issues, improve integrations and feed customer insight into the roadmap
• Identifying and shaping growth opportunities in collaboration with Sales
• Continuously improving delivery playbooks, processes and customer enablement materials

What we’re looking for

• Proven Customer Success or Account Management experience in B2B SaaS, ideally with enterprise customers
• Strong project and delivery management skills across complex, multi‑workstream implementations
• Comfort working with HR, Reward, Talent or People Analytics stakeholders (or ability to learn fast)
• Technical literacy to support integrations, data workflows and platform adoption
• Excellent communication, stakeholder management and commercial judgement
• A startup mindset: ownership‑driven, proactive and comfortable with ambiguity

Start‑up life is not for everyone! To really thrive with us you will be 'Start‑up ready'. You are naturally proactive, open to change, have a continuous improvement mindset, are flexible, happy to go beyond your brief, enjoy working at pace and are comfortable with ambiguity.