Customer Success Manager

Harri UK; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A hospitality technology company in Greater London is seeking a Customer Success representative to build relationships with clients using their platform. Ideal candidates have experience as Restaurant Managers and understand the realities of hiring, scheduling, and customer expectations. This role promotes work-life balance with no shifts or weekends, offering opportunities for real career progression. If you possess strong customer service skills and a passion for hospitality, we want to hear from you!

Qualifications

• Experience as a Restaurant Manager or Assistant Manager is required.
• Ability to understand hiring, scheduling, and service realities.
• Strong customer orientation and focus on outcomes.

Responsibilities

• Own relationships with hospitality customers using Harri.
• Help clients derive real value from the platform.
• Navigate tough conversations with empathy.
• Collaborate with Product, Support, and Technical teams.

Skills

Customer-focused

Calm under pressure

Relationship management

Navigating tough conversations

Job description

Overview

Ever run a restaurant and think “this system could work better if someone actually understood how we operate”?

At Harri, we build workforce technology for hospitality teams - and we’re growing our UK Customer Success team.

We’re looking for hospitality operators who are brilliant with people, calm under pressure, and ready to step away from shift work into a real career in tech.

This role is for you if you:

• Have experience as a Restaurant Manager / Assistant Manager
• Understand hiring, scheduling, labour pressure and service reality
• Are customer-obsessed and outcome-focused
• Know how to balance what customers want with what’s realistic

Responsibilities

• Own relationships with hospitality customers using Harri day-to-day
• Help clients get real value from the platform (not just “log tickets”)
• Navigate tough conversations with empathy and clarity
• Partner with Product, Support and Technical teams to solve problems properly

Why Harri?

• A fast-growing global hospitality tech company
• No weekends. No shifts. Real progression.
• Your hospitality experience actually matters here

If you know hospitality and care about customers, we want to hear from you!

Compensation: To be discussed