Customer Success Manager

Addition Solutions Ltd; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading assessment solutions company is seeking a Client Success Manager to build strong client relationships and drive measurable results. Located in New Malden, Greater London, this hybrid role offers a competitive salary of £50,000-£70,000 plus benefits. You will work closely with HR and talent leaders to enhance client outcomes and reduce churn risk. Join a supportive environment focused on impactful outcomes and innovative solutions.

Benefits

Competitive salary

Annual bonus

Comprehensive benefits package

Flexible working arrangement

Qualifications

• 3-5 years in client success, ideally within B2B SaaS or HR tech.
• Strong commercial awareness and ability to identify value creation.
• Experience engaging HR and Talent Acquisition stakeholders preferred.

Responsibilities

• Build trusted relationships with clients to drive measurable results.
• Guide HR leaders to new ways of working that deliver outcomes.
• Anticipate client needs and proactively reduce churn risk.

Skills

Client success management

Commercial awareness

Data analysis

Stakeholder engagement

CRM experience

Tools

HubSpot

Job description

Helpingorganisationsmakesmarterhiringanddevelopmentdecisions,thiscompanyisknownforitsmarket-leadingtalentassessmentsolutions.

They’renowlookingforaClientSuccessManagertoensureclientsseereal,lastingimpactfromtheirtoolsandinsights.

Role Overview

• Location:Hybrid/NewMalden,GreaterLondon(3daysoffice,2daysWFH)
• Package:£50,000-£70,000pa,AnnualBonus&Benefits
• Industry:SAAS

What You’ll Be Doing

• Buildtrustedrelationshipswithclientswhiledrivingmeasurableresults,notjustactivity.
• GuideHR,TalentAcquisitionandL&Dleaderstonewwaysofworkingthatdeliverrealoutcomes.
• SpotcommercialopportunitiesandcollaboratewithSalestogrowaccounts.
• Anticipateclientneedsandproactivelyreducechurnriskbeforeitarises.
• Driveadoption,influencebehaviours,andensuresolutionsarefullyembedded.
• Identifyandempowerclientchampionstoincreaseinternalandexternalreferrals.
• Feedvaluableclientfeedbackintoproductteamstoshapefutureroadmaps.

Main Skills Needed

• 3-5yearsinclientsuccess,ideallywithinB2BSaaS,HRtechorassessment.
• Strongcommercialawarenessandabilitytoidentifywherevaluecanbecreated.
• Confidentworkingacrosstechplatforms,withatrackrecordofturningdataintoactionableinsights.
• ExperienceengagingHR,TalentAcquisitionorL&Dstakeholderswouldbepreferred.
• CRMexperience(HubSpotpreferred).
• Curious,consultative,collaborativeanddrivenpersonality.

What’s in It for You

• Workforarecognisedleaderintheassessmentspacewithinnovative,AI-driventools.
• Asupportive,collaborativeenvironmentwhereimpactandoutcomesareprioritised.
• Flexibleworkingwithabalanceofofficecollaborationandhomefocustime.
• Competitivesalary,bonuspotentialandcomprehensivebenefitspackage.
• Opportunitytoshapehowleadingorganisationshireanddeveloptheirpeople.

Call to Action

We’vesavedyouaseat.Nowwejustneedtherightpersontofillit.

Weareanequalopportunityemployerandvaluediversityatourcompany.Wedonotdiscriminateonthebasisofrace,religion,colour,nationalorigin,gender,sexualorientation,age,maritalstatus,veteranstatus,ordisabilitystatus.

ByapplyingyouareconfirmingyouarehappytobeaddedtotheAdditionSolutionsmailinglistregardingfuturesuitablepositions.Youcanoptoutofthisatanytimesimplybycontactingoneofourconsultants.