Customer Success Executive (Payroll Software)

IRIS Recruitment; Slough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm in the United Kingdom seeks a Customer Success Executive to manage mid-market accounts and ensure clients get maximum value from payroll software solutions. You will guide customers through onboarding and product training, drive adoption, and maintain strong relationships. Ideal candidates have strong communication skills and experience in customer success or account management. This is a full-time, permanent position offering a competitive salary and commission.

Benefits

Competitive salary

Commission

Supportive leadership

Qualifications

• Experience in a client-facing role, particularly in customer success or account management.
• Proven ability to manage customer relationships and drive value.
• Familiarity with payroll software is a plus.

Responsibilities

• Manage a portfolio of customers as their primary contact.
• Guide customers to achieve their goals and drive adoption.
• Conduct regular check-ins and business reviews to ensure satisfaction.
• Advocate for customers internally to improve products and services.
• Create success plans and proactively manage customer health.

Skills

Strong relationship-building and communication skills

Experience in customer success or account management

Experience with payroll or payroll software

Ability to manage multiple customers and projects

Proactive problem-solving mindset

Engaging with senior stakeholders

Job description

Customer Success Executive (Payroll Software)

Manchester, UK

Competitive + Commission

Permanent full time

Are you passionate about building strong relationships and helping customers get the very best out of the solutions they use? Do you thrive on guiding clients through their journey and ensuring they achieve long-term success? If so, we’d love to hear from you!

About the role :

As a Customer Success Executive, you’ll be a trusted advisor for our key customers, typically managing core (mid-market) accounts or specializing in flagship products. Your mission is to help clients get maximum value from our market-leading software in HCM, supporting them at every step of the customer journey.

From onboarding and product training to adoption, retention, and beyond—you’ll be the bridge between our solutions and our customers’ success. You’ll collaborate closely with colleagues in Customer Success, Sales, Operations, and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand.

What you’ll be doing :

• Managing a portfolio of customers and acting as their primary point of contact
• Building trusted advisor relationships and guiding customers to achieve their goals
• Leading the onboarding process and ensuring customers achieve value quickly
• Driving adoption, satisfaction, renewals, and expansion opportunities
• Conducting regular check-ins, business reviews, and on / off-site meetings
• Acting as the “voice of the customer” internally to shape product and service improvements
• Maintaining a deep understanding of our products and advising on best practices
• Creating customer success plans, tracking customer health, and proactively addressing risks
• Partnering with teams across the business to deliver seamless customer experiences

What we’re looking for :

• Strong relationship-building and communication skills
• Proven experience in customer success, account management, or a client-facing role
• Experience dealing with payroll or payroll software
• Ability to manage multiple customers and projects at once
• A proactive problem-solver with a customer-first mindset
• Comfortable engaging with senior stakeholders and driving value conversations

Why join us?

• Be part of a company that’s transforming the HCM space with innovative solutions
• Work with passionate teams and supportive leadership