Customer Success Executive — Drive B2B Client Growth

Sunbelt Rentals Careers; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major equipment rental company in the UK seeks a Customer Success Executive for their Warrington office. This role is integral to customer relations, ensuring effective service delivery and collaboration. Candidates should possess a strong customer-focused mindset, excellent communication skills, and the ability to handle multiple tasks. Experience in customer service or sales is essential, along with a proactive approach to problem-solving. Competitive benefits are offered, emphasizing professional development and a supportive work environment.

Benefits

Real Living Wage Payer

Excellent development opportunities

Incentive scheme

Life Assurance

Employee assistance programme

Opportunity to buy and sell holidays

Qualifications

• Experience in fast-paced, complex B2B environments.
• Proven customer service or sales experience with a commitment to service excellence.
• Computer literate with experience with digital tools and platforms.

Responsibilities

• Manage enquiries and quotations, converting to confirmed orders.
• Deliver accurate hire contract administration.
• Build and maintain strong customer relationships.
• Upsell products using CRM data and cross‑selling techniques.
• Respond to customer and invoice queries professionally.

Skills

Customer-focused mindset

Excellent communication skills

Problem-solving skills

Ability to handle multiple tasks

Proactivity with commercial awareness

Education

NVQ Level 2 in Customer Service/Hire Desk Operations or equivalent

Job description

A major equipment rental company in the UK seeks a Customer Success Executive for their Warrington office. This role is integral to customer relations, ensuring effective service delivery and collaboration. Candidates should possess a strong customer-focused mindset, excellent communication skills, and the ability to handle multiple tasks. Experience in customer service or sales is essential, along with a proactive approach to problem-solving. Competitive benefits are offered, emphasizing professional development and a supportive work environment.