Customer Success Advisor Apprentice

Jisc; Manchester; Hybrid; GBP 18,000 - 22,000; Full time

Job summary

A leading digital education organization in Manchester is offering an apprenticeship as a Customer Success Advisor. This role combines real-world experience with earning a Level 3 qualification. The successful apprentice will work in a supportive environment, collaborating with various teams and engaging with customers to ensure effective advertising campaigns. Ideal candidates should have at least 5 GCSEs, a keen interest in digital marketing, and strong communication skills. The position supports hybrid working, allowing a mix of in-office and remote collaboration.

Benefits

Bespoke benefits

Supportive work environment

Qualifications

• Must be a UK resident with the right to work in the UK.
• 16 years or older by the time the apprenticeship starts.
• Not in full-time education when the apprenticeship begins.

Responsibilities

• Check campaign updates and process new orders in CRM.
• Liaise with customers for advertising copy requests.
• Respond to customer queries and support campaigns.

Skills

Strong communication skills

Energy and passion

Interest in digital marketing

Education

5 GCSEs at grades 4+ (A-C)

Tools

Salesforce

Job description

Jisc Apprentice Scheme 2026

Earn a qualification while gaining real-world experience. Jisc apprenticeships put learning into action. Apply now to kickstart your career!

Download the full details of this role as the job information will no longer be accessible once the listing expires, so we recommend saving a copy for your records. Therefore please visit our website www.jisc.ac.uk/jobs to apply and download the full details of the role.

Role: Customer Success Advisor apprentice (Multi-channel marketing)

Level: Level 3

Salary: £22,000 per annum plus excellent bespoke benefits

Working week: Monday – Friday 9am to 5pm

Hours: 35 hours per week

Duration: 15th September 2026 – 28th July 2028

Working style: Hybrid working – Minimum one day per week of in-person collaboration at our Manchester office.

Qualification you will earn: Level 3 qualification (equivalent to an A-level)

Why Choose a Jisc Apprenticeship?

At Jisc, we’re proud to foster a supportive and inclusive environment where every voice is valued. Our September 2026 apprenticeship programme offers a range of exciting opportunities designed to help you grow and thrive in the digital sector. Whether you're just beginning your journey or expanding on existing technical experience, we’ll provide the tools and training to help you succeed.

Your future team

You’ll be joining a friendly, collaborative Customer Success team that thrives on supporting each other and delivering great service. We work closely with sales account managers and build strong relationships with our customers, helping them connect with the UK’s largest graduate audience. It’s a fast-paced, team-focused environment where everyone pitches in, shares knowledge, and celebrates wins together.

A Day in the Life of a Customer Success Apprentice

Your day kicks off by checking campaign updates and booking new orders into our CRM system (Salesforce), making sure everything’s logged and ready to go. You’ll liaise with customers to request and process their advertising copy, ensuring it’s on-brand and on time. Throughout the day, you’ll respond to customer queries, offering friendly, helpful support that keeps campaigns running smoothly.

You’ll also work closely with our digital advertising operations team to deliver campaigns to spec and on schedule. To wrap things up, you generate campaign performance stats for account managers, helping them showcase results and plan next steps. Along the way, you’ll gain hands‑on experience in digital marketing and early careers recruitment, setting you up for future roles like account manager or digital marketing executive.

Who we’re looking for

Whilst we’re not looking for any direct experience in customer success or marketing, we’d love to hear from you if you bring energy, passion, and a genuine interest in digital marketing and technologies.

If you’re driven, think outside the box, and have explored areas such as media studies, digital art, social media platforms, or emerging digital tools, even just for fun, that’s a real bonus. Strong communication skills and the ability to articulate yourself clearly will also help you thrive in this role. We’re looking for someone curious and enthusiastic, ready to learn and grow with us. Full training will be provided to support your growth and development.

Hybrid working

At Jisc we value in-person meetings wherever possible, so you’ll be expected to travel to our Manchester office at a minimum of once a week (though you’re welcome to come in more often if you fancy it).

Entry requirements

• At least 5 GCSEs/or equivalent (including Maths and English) at grades 4+ (A‑C) or above (please ensure these are visible on your CV, or you may risk your application being declined)
• You are 16 years of age or over by the time you start your apprenticeship
• A UK resident (for at least the past 3 years) with the right to work in the UK who will be living in England for the duration of the apprenticeship.
• To qualify for the apprenticeship levy you need to reside in England or be able to work from an England Jisc office for a minimum of 3 days per week.
• Not in full-time education (you can of course be in education when you apply but must have completed your studies by the time the apprenticeship starts.)

Eligibility

• Hold an existing qualification at the same or higher level than this apprenticeship or in a similar subject.
• A marketing qualification at Level 3 or higher (including A‑levels), such as:
  • Level 3 Diploma (including A‑level) in Marketing
  • Level 4 Marketing Executive apprenticeship
  • Foundation Degree or Higher National Certificate/Diploma in Marketing
  • Undergraduate or postgraduate degrees in marketing or closely related fields

Sponsorship

Please note that this role is not eligible for Skilled Worker visa sponsorship. This decision is based on current Home Office eligibility criteria, which require specific conditions to be met in terms of job type, salary level, and other factors. As such, we are unable to offer sponsorship for this position.

Supporting you with your online application

We’re committed to an inclusive recruitment process that removes barriers and empowers you to showcase your talent. If you have a disability, long‑term health condition, neurodivergent condition, or need reasonable adjustments for any other reason, there will be an opportunity to indicate this on your application.