Customer Success Account Manager

Harrison Holgate; City Of London; On-site; GBP 55,000 - 65,000; Full time

Job summary

A leading Insurtech company is looking for an experienced Account Manager to enhance client relationships and ensure customer satisfaction. The role involves managing client renewals, upsells, and collaborating with various teams to deliver innovative solutions. Ideal candidates should have a background in the insurance market and experience with CRM systems. This position offers a salary of up to £65,000 plus an attractive package.

Qualifications

• Proven experience managing multiple complex accounts.
• Strong knowledge of the insurance or delegated authority market.
• Experience using CRM systems.

Responsibilities

• Build strong client relationships and drive engagement.
• Manage renewals and upsells.
• Collaborate with cross-functional teams.

Skills

Client relationship management

Excellent communication skills

Knowledge of insurance market

CRM system experience

Customer-first mindset

Tools

HubSpot

Job description

Overview

Position: Account Manager
Salary: up to £65,000 plus package
Location: City of London
A leading Insurtech is seeking an experienced Account Manager / Customer Success Manager to join its growing Client Success team.

What you will do

This role focuses on building strong client relationships, driving engagement, and ensuring customers gain maximum value from innovative software solutions. The successful candidate will act as a trusted advisor — leading client reviews, managing renewals and upsells, and ensuring an exceptional customer experience. You will collaborate with cross-functional teams to deliver results, host user groups and product demos, and help shape the customer success strategy.

Requirements

You will bring proven experience managing multiple complex accounts, excellent communication and relationship-building skills, and strong knowledge of the insurance or delegated authority market. Experience using CRM systems (preferably HubSpot) and a customer-first mindset are essential.

This is a fantastic opportunity to join a dynamic team and make a tangible impact on client satisfaction and business growth.

How to apply

• [e-mail]
• 07787150659

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