Customer Solutions Coordinator

Gi Group; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leader in hire and site solutions industry is seeking a Customer Solutions Coordinator to join their busy Site Solutions Team. In this hybrid role, you will be the first point of contact for customer enquiries, providing fast and professional service. You will need strong sales and customer service experience, along with excellent organizational skills. Benefits include 25 days annual leave, a workplace pension, and structured pay gradings linked to skill development.

Benefits

25 days annual leave plus bank holidays

Workplace pension scheme

Life assurance scheme

Discounted gym membership

Additional holiday purchase scheme

Qualifications

• Previous experience in sales or customer service, preferably in hire, construction, or service industries.
• Ability to build rapport quickly and effectively.
• Commercially aware, proactive, and sales-focused.
• Highly organized with excellent attention to detail.

Responsibilities

• Act as the first point of contact for all incoming calls and digital enquiries.
• Provide expert advice on products, services, and hire options.
• Process hires, off-hires, and amendments accurately.
• Identify upsell opportunities and enhance customer experience.
• Foster strong working relationships with site contacts.

Skills

Sales experience

Customer service skills

Interpersonal skills

Organizational skills

Adaptability

Familiarity with CRM systems

Tools

Customer Relationship Management Systems

Order Processing Systems

Job description

Customer Solutions Coordinator (Hybrid)
Location: Newcastle Area

Our client, a leading name in the hire and site solutions industry, is looking for a Customer Solutions Coordinator to join their busy Site Solutions Team. This role is the first point of contact for all site‑based customer enquiries and provides fast, accurate, and professional service – ensuring the right solution is delivered every time, from new hires to off‑hires and everything in between.

Responsibilities

• Act as the first point of contact for all incoming calls, emails and digital enquiries
• Provide expert advice on suitable products, services and hire options
• Accurately process hires, off‑hires and amendments in line with company procedures
• Adopt a consultative sales approach – spotting upsell opportunities and adding value to every order
• Build and maintain strong working relationships with regular site contacts
• Escalate any delays or service issues early to maintain customer trust
• Ensure all records are accurate and fully compliant with internal processes

Qualifications

• Previous experience in sales or customer service (hire, construction or service industries preferred)
• Strong interpersonal skills with the ability to build rapport quickly
• Commercially aware, proactive and sales‑focused
• Highly organised with excellent attention to detail and system accuracy
• Resilient and adaptable in a fast‑paced, high‑volume environment
• Confident working with Customer Relationship Management Systems and Order Processing Systems

What's in it for you?

• 25 days annual leave plus bank holidays (increasing with length of service)
• Workplace pension scheme
• Life assurance scheme
• Structured pay gradings with potential salary increments every 6 months, linked to skill development

Additional Benefits

• Hybrid working
• Employee Assistance Program
• High street discount vouchers
• Discounted gym membership
• Additional holiday purchase scheme
• Cycle to Work, Home & Tech benefits
• Health & wellbeing discount vouchers
• Extra leave for milestone birthdays
• Work anniversary bonus
• Refer‑a‑Friend scheme

Should you require any support or assistance on your application, please contact your local Gi Group office directly.