Customer Solutions Coordinator

Gi Group; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Solutions Coordinator to manage site-based enquiries. You'll provide professional service and support customer relationships while ensuring compliance with internal processes. The ideal candidate should have sales or customer service experience, strong interpersonal skills, and be adaptable in a fast-paced environment. This role offers a hybrid working model, 25 days leave, and additional benefits.

Benefits

25 days annual leave plus bank holidays

Hybrid working

Workplace pension scheme

Life assurance scheme

Discounted gym membership

Qualifications

• Previous experience in sales or customer service preferred.
• Strong interpersonal skills with the ability to build rapport quickly.
• Confident working with Customer Relationship Management Systems.

Responsibilities

• Act as the first point of contact for all incoming calls, emails, and digital enquiries.
• Provide expert advice on suitable products, services, and hire options.
• Build and maintain strong working relationships with regular site contacts.

Skills

Sales experience

Customer service skills

Interpersonal skills

Attention to detail

Adaptability

Tools

Customer Relationship Management Systems

Order Processing Systems

Job description

Overview

Customer Solutions Coordinator (Hybrid) – Location: Newcastle Area

Our client, a leading name in the hire and site solutions industry, is looking for a Customer Solutions Coordinator to join their busy Site Solutions Team. This is a fantastic opportunity to be the first point of contact for all site-based customer enquiries. You'll deliver fast, accurate, and professional service - ensuring the right solution is provided every time, from new hires to off-hires and everything in between. Bringing together product knowledge, sales ability, and excellent customer service skills, you will play a key role in building strong customer relationships and supporting our client's reputation for delivery excellence.

Responsibilities

• Act as the first point of contact for all incoming calls, emails, and digital enquiries
• Provide expert advice on suitable products, services, and hire options
• Accurately process hires, off-hires, and amendments in line with company procedures
• Adopt a consultative sales approach - spotting up sell opportunities and adding value to every order
• Build and maintain strong working relationships with regular site contacts
• Escalate any delays or service issues early to maintain customer trust
• Ensure all records are accurate and fully compliant with internal processes

Experience & Skills Required

• Previous experience in sales or customer service (hire, construction, or service industries preferred)
• Strong interpersonal skills with the ability to build rapport quickly
• Commercially aware, proactive, and sales-focused
• Highly organised with excellent attention to detail and system accuracy
• Resilient and adaptable in a fast-paced, high-volume environment
• Confident working with Customer Relationship Management Systems and Order Processing Systems

What's in it for you?

• 25 days annual leave plus bank holidays (increasing with length of service)
• Workplace pension scheme
• Life assurance scheme
• Structured pay gradings with potential salary increments every 6 months, linked to skill development

Additional Benefits

• Hybrid working
• Employee Assistance Program
• High street discount vouchers
• Discounted gym membership
• Additional holiday purchase scheme
• Cycle to Work, Home & Tech benefits
• Health & well-being discount vouchers
• Extra leave for milestone birthdays
• Work anniversary bonus
• Refer-a-Friend scheme

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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