Customer Services Specialist – Tissue Ops & Compliance

NHS; Liverpool; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare organization in Liverpool is seeking an administrator to provide efficient service to the Tissue Services team. The ideal candidate should possess strong communication skills, customer service experience, and proficiency in Microsoft Office. This role involves overseeing tissue selection and ensuring effective service delivery. Benefits include a flexible work environment, annual leave, and opportunities for professional development.

Benefits

27 days annual leave plus Bank Holidays

NHS pension scheme

Continuous learning opportunities

Qualifications

• Advanced keyboard skills to OCS (RSA) level 2 certificate in text processing or equivalent experience.
• Demonstrate commitment to Continued Professional Development (CPD).
• Proficient in manipulating data using spreadsheets.

Responsibilities

• Oversee and organize the selection and dispatch of tissues.
• Ensure efficient functioning of the Customer Services team.
• Provide technical advice to customers regarding tissue storage and preparation.

Skills

Communication skills

Customer service experience

Organizational skills

Education

GCSEs including Maths at Grade 'C'

A level in English or NVQ Level 3 in Customer Care

Tools

Microsoft Word

Microsoft Excel

CRM systems

Job description

A leading healthcare organization in Liverpool is seeking an administrator to provide efficient service to the Tissue Services team. The ideal candidate should possess strong communication skills, customer service experience, and proficiency in Microsoft Office. This role involves overseeing tissue selection and ensuring effective service delivery. Benefits include a flexible work environment, annual leave, and opportunities for professional development.