Customer Services Specialist

Syngenta Group; Cambridge; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading agricultural company in Cambridge seeks a Customer Service Specialist to deliver exceptional support for its product lines. The ideal candidate should possess strong customer service skills and an analytical mindset. Key responsibilities include order management, participation in automation projects, and communication with customers. This role offers a generous benefits package, including a pension scheme and hybrid working options.

Benefits

Generous pension scheme

Bonus scheme

Private medical & life insurance

Learning culture and training options

Qualifications

• Experience within customer service, ideally in a B2B environment.
• Strong analytical and digital skills with high attention to detail.
• Openness to learn about sales and production processes.

Responsibilities

• Manage customer order processing and ensure timely deliveries.
• Participate in projects aimed at business automation.
• Communicate with customers regarding their orders.

Skills

Customer Service Experience

Analytical Skills

Attention to Detail

Organizational Skills

Job description

We are seeking a Customer Service Specialist to join our team. This role you will be responsible for delivering exceptional customer service support for our agricultural product lines including Field Crops, Cereal Seed, and Crop Protection. The ideal candidate will have strong customer centricity and the ability to bring a data‑driven perspective to our teams’ business automation initiatives.

This role would be an ideal next step for those individuals who seek to build long‑term customer relationships and thrive in a cross‑functional commercial environment.

Responsibilities / Accountabilities include but are not limited to;

• Responsibility for customer order management across all sales divisions and liaising with warehouse/transport provider to ensure on time in full delivery to customers
• Participation in multi‑disciplined projects and continuous improvement initiatives with group overlapping activities (AI implementation and automation projects)
• Communication with the UK commercial unit of potential upsides or shortfalls and stock‑out and with 3rd party customers relating to their orders and requirements
• Handling information flow with reference to the expected availabilities/problems for Seed and Crop Protection supply and master data management
• Execution of price maintenance in both SAP systems for customers and products along with on‑invoice discount set up
• Managing and monitoring return shipments and coordinating credit process and follow complaint handling procedure related to the sales division.
• Conduct sales analyses upon request and advise customers on non‑technical product enquiries and refer technical enquiries appropriately

Qualifications and required experience

• Experience within customer service (ideally within a B2B Customer Service environment)
• Basic knowledge of sales and production processes or the openness to learn
• Strong analytical and digital skills
• Customer‑focused with high attention to detail and quality standards
• Excellent organizational and problem‑solving abilities

Additional Information

The role may require some travel within the UK for customer service related activities.

Site Details

Syngentas site at Cambridge is the location for the commercial operations of Syngentas Crop Protection Seeds Flowers and Lawn & Garden businesses in the UK and Ireland. Activities include sales, marketing, technical support, customer support, HR, Finance and administration functions.

What we offer

• Extensive benefits package including a generous pension scheme, bonus scheme, private medical & life insurance.
• Up to 31.5 days annual holiday.
• Learning culture and wide range of training options.
• Hybrid working available (min. 3 days office attendance expected per week)

Syngenta has been ranked as a top 5 employer and number 1 in agriculture by Science Journal.

Remote Work: No

Employment Type: Full‑time

Key Skills

Criminal Justice, Account Payable, Economics, Front End, Facilities Management, Domestic

Experience: years

Vacancy: 1