Customer Services Receptionist (Welsh Essential)

Powys County Council; Llandrindod Wells; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local governmental body in Llandrindod Wells seeks an individual with essential Welsh language skills to provide customer service at the County Hall Reception. You will manage customer queries sensitively and efficiently, utilizing council IT systems to record information accurately. The role emphasizes collaboration with colleagues to enhance service delivery. The ability to handle challenging situations and communicate fluently is crucial. This position offers a unique opportunity to contribute to community services and engage with the local public.

Qualifications

• Ability to engage in conversations fluently and accurately.
• Familiarity with idiomatic expressions and colloquialisms.
• Able to manage difficult situations confidentially.

Responsibilities

• Provide timely responses to customer queries both in person and over the phone.
• Manage communication sensitively and efficiently with all customers.
• Utilize council IT systems to maintain customer records and support service delivery.

Skills

Welsh language proficiency

Excellent communication

Customer service skills

Job description

Welsh Language Skills are essential for this position.

About the role

To deal courteously, efficiently and sensitively with all customers, face to face at County Hall Reception, or over the telephone.

About you

Able to take part effortlessly in any conversation or discussion and have a good familiarity with idiomatic expressions and colloquialisms. Able to express fluently and convey finer shades of meaning precisely.

What you will do

Provide response or re-direction, in a timely and courteous way, to a wide range of queries within the customer service environment by telephone or face to face.

Manage communication with all customers in an efficient, sensitive, and welcoming manner, defusing difficult situations should they arise, and only escalating to others where appropriate.

Support the Customer Service’s Team, by working collaboratively with council colleagues, to improve customer service delivery and proactively develop your own awareness of wider information and services, relating to the Council and the local area.

Working collaboratively with council colleagues to exchange information, improve customer service delivery and proactively develop your own awareness of wider information and services relating to the Council and the local area.

To utilise appropriate Council IT systems and databases to support and broaden the scope of information, access and input information and update customer records in accordance with agreed procedures and protocols in order to provide an effective link between customers and council departments and to maintain confidentiality of information held and ensure Data Protection requirements are properly applied.

At all times be an ambassador for Customer Services, and Powys County Council, by assisting communications and/or liaison with staff in service departments, senior management, Local Members, members of the public and other agencies.