Customer Services Officer

Sandwell Metropolitan Borough Council; West Midlands; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local government authority in West Midlands is seeking a Customer Service Officer to join the team at its libraries. The role involves providing customer care and efficient library services, working with users from all backgrounds. Candidates must have a customer service qualification or equivalent experience and excellent IT skills. Benefits include generous leave, access to pension schemes, and health support, creating an energetic and supportive team environment.

Benefits

Generous annual leave

Employee benefits portal

Salary sacrifice schemes

Health and wellbeing support

Qualifications

• 2 years customer service experience required.
• Experience of providing direct services to the public.
• Ability to work collaboratively in a team environment.

Responsibilities

• Provide efficient library and information services.
• Support customers accessing library services.
• Promote library usage through outreach work.

Skills

Customer service skills

Team collaboration

Experience with children and adults

Excellent IT skills

Education

Customer service qualification

Job description

We are seeking a Customer Service Officer to join our established team within Sandwell Libraries and Archives. We are looking for committed and enthusiastic candidate eager to take on these interesting and rewarding role.

Supporting and working in partnership with the Library Supervisor, the person appointed will work as part of a team providing efficient and effective library and information service with a high standard of customer care.

You will provide a high-quality service to all users including children, young people and adults from all cultural backgrounds and to meet Council and Library and Archives standards.

You will undertake and be responsible for all tasks associated with the presentation of services, activities and events and all administrative routines and procedures.

The successful applicant will be required to support customers to access a range of library services, including self‑service and virtual services, with a focus on encouraging the use of libraries through promotional and outreach work.

You will need:

• A customer service qualification or 2 years customer service experience
• Excellent customer service skills
• Experience of co‑operating with others as part of a team
• Experience of working with adults and children
• At least two years’ experience of providing direct services to the public
• Excellent I.T skills

You may be required to work every Saturday and be flexible in the hours you work in the week.

This post involves working at different libraries depending on service requirements. In exchange, this is a highly valued role and you will become part of a forward thinking and energised team.

Why work for Sandwell Council?

The Council has been through significant change over the past couple of years and we are committed to continuing our improvement journey, transforming and modernising to get the best outcomes for Sandwell residents.

Joining Sandwell Council means becoming part of a supportive and forward‑thinking organisation.

We offer:

• Generous annual leave entitlement, with additional entitlement granted to employees who complete 5 years continuous service with Sandwell or other local authorities
• Access to our Employee Benefits portal which includes discounts on a number of retail locations, gym membership, and more
• Salary sacrifice schemes for cars and bikes
• Health and wellbeing support Access to the Local Government Pension Scheme

For an informal discussion, please contact Qasim Bashir (Central Services Manager) [e-mail].

Hours: 18.5 hours per week

To apply please click the Apply Now link below.