Customer Services & Central Admin Officer Remote 1 Day/Week

CHM; Greater London; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A charitable organization dedicated to supporting those with MS is looking for Customer Services and Central Administration Officers. In this role, you'll be the first point of contact for customers, providing a professional and efficient service. Responsibilities include handling inquiries, resolving issues, and ensuring customer satisfaction. This is a full-time, office-based position in London with the opportunity to work remotely once a week. The starting salary is £26,384, with increases based on service and performance. The organization values diversity and encourages applications from all backgrounds.

Benefits

38 days paid annual leave

Flexible working options

Enhanced salary sacrifice pension scheme

Cycle to work scheme

Training courses and development opportunities

Qualifications

• Experience in a customer service role is preferred.
• Strong communication skills and ability to handle inquiries.
• Ability to work well in a team and independently.

Responsibilities

• Act as the first point of contact for customers.
• Handle inquiries and resolve issues efficiently.
• Process various income types and support reconciliation.

Skills

Customer service

Problem-solving

Communication

Job description

A charitable organization dedicated to supporting those with MS is looking for Customer Services and Central Administration Officers. In this role, you'll be the first point of contact for customers, providing a professional and efficient service. Responsibilities include handling inquiries, resolving issues, and ensuring customer satisfaction. This is a full-time, office-based position in London with the opportunity to work remotely once a week. The starting salary is £26,384, with increases based on service and performance. The organization values diversity and encourages applications from all backgrounds.