Customer Services Agent - Webchat

Coburg Banks; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A global leader in health testing services in Manchester seeks a dedicated Customer Service Agent. This role focuses on engaging with customers through webchat to enhance their experience and sell health and wellness tests. Ideal candidates should have webchat experience, a strong sales record, and exceptional communication skills. This position offers a salary of £20,000 - £25,000 plus a yearly bonus and opportunities for career advancement.

Benefits

Annual salary of £20,000 - £25,000

Additional £5,000 yearly bonus

28 days holiday

Opportunities for career advancement

Qualifications

• Proven experience in webchat with a strong sales performance record.
• Exceptional proficiency in written and spoken English, and other languages.
• Strong organisational skills and attention to detail.

Responsibilities

• Engage with customers via webchat to sell health and wellness tests.
• Address customer needs, answer questions, and offer tailored solutions.
• Handle first-line complaints and gather feedback for service improvement.

Skills

Webchat experience

Sales performance

Written and spoken English proficiency

Organisational skills

Compassionate patient care

IT applications

Tools

Microsoft Word

Microsoft Excel

Job description

Are you passionate about providing exceptional customer service and making a difference in people's lives? Our client, a global leader in health testing and wellness services, is seeking a dedicated Customer Service Agent to join their team. This role is pivotal in ensuring a seamless and supportive experience for patients through webchat interactions.

• Salary : £20,000 - £25,000 per annum
• Additional £5,000 yearly bonus
• 28 days holiday

The Role

As a Customer Service Agent, you will :

• Engage with customers via webchat to sell health and wellness tests.
• Address customer needs, answer questions, and offer tailored solutions.
• Maintain accurate records and verify data.
• Handle first-line complaints and gather feedback for service improvement.
• Stay updated on healthcare developments and company updates.
• Contribute to team and company projects as needed.

The Candidate

The ideal Customer Service Agent will have :

• Proven experience in webchat with a strong sales performance record.
• Commitment to helping individuals access testing services.
• Exceptional proficiency in written and spoken English, and other languages.
• High levels of patient care and compassion.
• Strong organisational skills and attention to detail.
• Proficiency in IT applications like Microsoft Word and Excel.
• Enthusiasm for learning about sexual health and company offerings.

The Package

The Customer Service Agent position offers :

• Annual salary of £20,000 - £25,000
• Additional £5,000 yearly bonus
• 28 days holiday
• Opportunities for career advancement within 12 to 18 months

Our client is a renowned provider of health testing and wellness services, committed to delivering accessible and reliable healthcare solutions. They operate globally, offering high-quality diagnostics through a network of clinics and advanced laboratories. Their mission is to empower individuals to take control of their health in a compassionate and inclusive environment.

If you are a motivated individual with a passion for customer service and a desire to make a positive impact, this Customer Service Agent role could be the perfect opportunity for you. Join our client and contribute to improving global health and patient well-being.

If you have experience or interest in roles such as Webchat Specialist, Patient Services Executive, Customer Support Representative, Sales Executive, or Healthcare Advisor, this Customer Service Agent position might be an ideal fit for you. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.