Customer Services Advisor

Halfords; St Helens; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in St Helens seeks enthusiastic individuals with a knack for customer service to deliver services in car and bike fitting. The ideal candidate will have retail experience and a proactive approach to customer needs. This role offers extensive training, helping develop problem-solving skills and knowledge in car parts and cycle repairs. As part of a rapidly growing business, you will be instrumental in delivering exceptional customer experiences with significant career development opportunities.

Benefits

25% off most products in stores and online

Up to 50% off garage bills

Employee assistance programme

Life Assurance

Cycle2Work scheme

Qualifications

• Experience of delivering great customer service, ideally in a retail sales environment.
• Availability to work on a rota basis, including weekends.
• Some knowledge and skills in car parts fitting and cycle repair.

Responsibilities

• Work on customers' vehicles and bikes, delivering excellent service.
• Deliver a wide range of fitting services, including car parts and cycle servicing.
• Help develop practical problem-solving skills.

Skills

Customer service experience

Proactive approach

Problem solving skills

Job description

Job Overview

Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you'll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need - you'll be delivering market-leading standards of service, after all.

You'll soon be working on customers' vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We'll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.

Requirements

• Experience of delivering great customer service, ideally in a retail sales environment
• A proactive approach to helping customers and understanding their needs
• Problem solving skills
• Availability to work on a rota basis, including weekends

Desirable

• Some knowledge and skills in car parts fitting and cycle repair
• Some experience of working towards and achieving sales targets

We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it's in Retail or elsewhere in the Group.

Benefits

• 25% off most of our products in Halfords Retail stores and online
• Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• At least 25% colleague discount at Tredz
• Life Assurance
• Uniform
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle2Work scheme