Customer Services Advisor

Halfords; Shoreham-by-Sea; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retailer in motoring and cycling based in Shoreham-by-Sea is seeking enthusiastic individuals to deliver outstanding customer service. The role involves fitting car parts and cycle repairs, providing training and support for skill development. Applicants should ideally have customer service experience, a proactive approach, and problem-solving abilities. The position offers competitive hourly rates and various benefits including discounts and a health cash plan.

Benefits

25% off products

Up to 50% discount on garage bills

Discount on breakdown cover

Life Assurance

Employee assistance program

Cycle2Work scheme

Health Cash Plan

Wagestream financial planning app

Qualifications

• Experience of delivering great customer service, ideally in a retail sales environment.
• Proactive approach to helping customers and understanding their needs.
• Problem solving skills.
• Availability to work on a rota basis, including weekends.

Responsibilities

• Fitting car parts and cycle repairs.
• Delivering market-leading standards of service.
• Working on customers' vehicles in the car park and on bikes in-store.

Skills

Customer service skills

Problem solving skills

Proactive approach

Retail experience

Job description

Age 21+ £12.41 per hour

Under 21 £10.20 per hour

Love all things motoring and cycling? Great with customers?

Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service, after all

You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing.We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.

We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy :

25% off most of our products in Halfords Retail stores and online

Amazing discounts of up to 50% on your garage bills at Halfords Autocentre

Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies

At least 25% colleague discount at Tredz

Life Assurance

Uniform

Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more

Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week

Fantastic Trade Price Bike Scheme - buy one bike per year from a rangeof bikes which have been significantly reduced

Option to join our Sharesave scheme : save to purchase shares at a 20% discount

Cycle2Work scheme

Wagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the future

Health Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

To be successful in this role you will need :

Experience of delivering great customer service, ideally in a retail sales environment

A proactive approach to helping customers and understanding their needs

Problem solving skills

Availability to work on a rota basis, including weekends

Ideally, you’ll also have the following :

Some knowledge and skills in car parts fitting and cycle repair

Some experience of working towards and achieving sales targets

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway! At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.