Customer Services Advisor

Halfords; Dereham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading UK retailer is looking for enthusiastic individuals to deliver exceptional customer service while fitting car parts and servicing cycles. Ideal candidates will have experience in retail, with skills in problem-solving and working efficiently. The role is perfect for those who are passionate about motoring and cycling, and comprehensive training will be provided. This position offers competitive pay rates and a diverse range of employee benefits including discounts and a supportive work environment.

Benefits

25% off most products

Discounts on garage bills

Life Assurance

Employee assistance programme

Cycle2Work scheme

Sharesave scheme

Qualifications

• Some experience in fitting car parts and cycle repair, even as a hobby.
• Availability to work on a rota basis, including weekends.
• Ability to work quickly and efficiently.

Responsibilities

• Work on customers' vehicles and bikes, delivering fitting services.
• Develop practical problem-solving skills.
• Provide excellent customer service and meet sales targets.

Skills

Customer service

Problem solving

Retail experience

Car parts fitting

Cycle repair

Job description

Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you'll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need - you'll be delivering market-leading standards of service, after all

You'll soon be working on customers' vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We'll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest. Experience of delivering great customer service, ideally in a retail sales environment

• A proactive approach to helping customers and understanding their needs
• Problem solving skills
• Availability to work on a rota basis, including weekends

Ideally, you'll also have the following:

• Some knowledge and skills in car parts fitting and cycle repair
• Some experience of working towards and achieving sales targets

We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Age 21+ £12.41 per hour

Under 21 £10.20 per hour

Love all things motoring and cycling? Great with customers? We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it's in Retail or elsewhere in the Group.

We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:

• 25% off most of our products in Halfords Retail stores and online
• Amazing discounts of up to 50% on your garage bills at Halfords Autocentre
• Discount on Halfords Breakdown Cover, with bike cover as standard for all annual policies
• At least 25% colleague discount at Tredz
• Life Assurance
• Uniform
• Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
• Employee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a week
• Fantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reduced
• Option to join our Sharesave scheme: save to purchase shares at a 20% discount
• Cycle2Work scheme