Customer Services Advisor

Castles and Coasts Housing Association; Carlisle; On-site; GBP 24,000 - 28,000; Full time

Job summary

A Housing Association in the North of England is seeking a Customer Services Advisor to join their team. In this role, you will provide high-quality customer service, handle enquiries, and support residents with various issues. The position is based in Workington or Carlisle, offering a salary range between £24,929 and £27,260 per annum. This role requires self-motivation, strong problem-solving skills, and an understanding of customer care principles.

Responsibilities

• Processing day to day and specialist repairs reported by customers.
• Liaising with contractors to deal with complex responsive repairs.
• Updating important records in CRM and document management systems.
• Advising residents on rent/service charge accounts and taking payments.
• Giving advice on lettings and anti-social behaviour matters.

Skills

Self-motivated

Adept at problem solving

Aware of the principles of customer care

Job description

Overview

If you are looking for an exciting new role, this is a great opportunity to join the Customer Services Team at CCHA. Our Customer Services Advisors are responsible for providing a high standard of customer service, dealing with customer enquiries at the first point of contact (in person and by telephone, text, webchat and via email/website).

Responsibilities

• Processing day to day and specialist repairs reported by our customers
• Liaising with contractors and Property Services colleagues to deal with complex responsive repairs
• Updating important records (including CRM and electronic document management systems)
• Advising residents on rent/service charge accounts & taking payments
• Giving advice on lettings and anti-social behaviour matters

Qualifications and Skills

• Self-motivated
• Adept at problem solving
• Aware of the principles of customer care

About CCHA

CCHA owns and manages more than 7,400 homes across the North of England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and using our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers.

Details

• Workington or Carlisle
• 36.25 hours per week
• 18 Month Fixed Term Contract
• £24,929 - £27,260 per annum (FTE based on 36.25 hours per week) + benefits package

Castles & Coasts Housing Association (CCHA) is currently looking to recruit a Customer Services Advisor (full time, 36.25 hours per week) based in Workington or Carlisle with a salary £24,929 - £27,260 per annum.