Customer Services Adviser

Morgan Jones Recruitment Consultants; Canterbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading recruitment agency in Canterbury is looking for a Customer Services Adviser to join the Estates team. This part-time role involves managing customer inquiries, maintaining communication channels, and supporting service improvement. Ideal candidates will have experience in customer service and strong IT skills. Join a nationally accredited Customer Service Excellence team and help enhance service delivery.

Qualifications

• Experience in a customer-focused environment.
• Strong IT skills across various platforms.
• Excellent communication and time management skills.
• Ability to stay calm and professional under pressure.

Responsibilities

• Act as the first point of contact for all incoming inquiries.
• Manage communication via phone and email.
• Deliver proactive communication to stakeholders.
• Monitor outstanding service issues, escalating as necessary.
• Produce reports and support service planning.

Skills

Customer service experience

Strong IT skills

Excellent communication skills

Time management skills

Education

ECDL or NVQ in Customer Services

Tools

Outlook

Excel

Word

SharePoint

Topdesk

CAFM

Job description

Overview

Location: Canterbury • Salary: £12.50 p/h • Hours: Part Time - 25 hours per week (8:30am – 4:30pm, Monday – Friday)

About the role: Our client, a leading educational institution, is seeking a Customer Services Adviser to join their busy Estates team. Acting as the first point of contact, you\'ll deliver exceptional customer service across telephone, email, intranet, and face-to-face channels. You\'ll process and prioritise queries, liaise with internal teams, and ensure customers stay informed throughout. This is a key role in a nationally accredited Customer Service Excellence team, offering a fast-paced and varied workload. You\'ll manage the service inbox, monitor systems like Topdesk and CAFM, create reports, support training for new team members, and help coordinate key events such as Open Days and Arrivals Weekends.

Responsibilities

• Act as the first point of contact for all incoming Estates enquiries
• Manage incoming communication via phone, email and systems such as Topdesk and CAFM
• Deliver clear and proactive communication to stakeholders, keeping them informed of progress
• Monitor outstanding maintenance or service issues, escalating where appropriate
• Produce reports, analyse data, and support service planning
• Support complaint resolution and log feedback appropriately
• Create and circulate service improvement notices and updates
• Liaise with internal teams and external contractors to follow up on works
• Play an active role during Open Days and Arrivals Weekend, helping to deliver enhanced service

About you

• Experience in a customer-focused environment
• Strong IT skills across Outlook, Excel, Word, SharePoint, and databases
• Excellent communication and time management skills
• The ability to stay calm, accurate, and professional under pressure
• Experience in facilities or higher education, and qualifications such as an ECDL or NVQ in Customer Services, are desirable

Apply now

If you\'re organised, customer-focused, and ready for a challenge, we\'d love to hear from you.

About Morgan Jones

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