Customer Services Administrator

Global Highland; Inverness; On-site; GBP 27,000 - 28,000; Full time

Job summary

A prominent service company is looking for a Customer Services Administrator in Inverness. This role involves welcoming visitors, managing access, and providing administrative support. Candidates should have prior experience in customer service, strong communication skills, and the ability to multitask. The position offers a 12-month contract with a competitive salary of £27.5k - £27.9k yearly, in a professional public sector environment.

Qualifications

• Previous experience in a customer service, front of house or office based role.
• A professional, welcoming manner and confidence dealing with a wide range of people.
• Understanding of health & safety in a workplace environment.

Responsibilities

• Welcoming staff, visitors and contractors to the building.
• Answering a national switchboard and responding to enquiries professionally.
• Managing visitor access, building security and health & safety procedures.

Skills

Strong communication and interpersonal skills

Good organisational skills

Attention to detail

Comfortable using Microsoft 365

Flexible and team-focused

Job description

Do you enjoy being the first point of contact in a busy workplace, delivering great customer service and keeping things running smoothly behind the scenes? We’re recruiting for a front of house Customer Services Administrator to join our Client based at a shared office facility in Inverness.

Location: Inverness
Hours: 35 hours per week, Monday to Friday, 8.30 am - 4.30 pm
Contract: 12 months
Pay: £27.5k - £27.9k per year

Key Responsibilities

• Welcoming staff, visitors and contractors to the building
• Answering a national switchboard and responding to enquiries professionally
• Managing visitor access, building security and health & safety procedures
• Supporting the day to day operation of facilities systems and equipment
• Making routine bookings for meetings, rooms and hospitality
• Providing administrative support to managers and teams
• Undertaking basic financial processing including purchase orders and card transactions
• Supporting workplace and facilities-related projects
• Prioritising and organising workload to meet deadlines
• Acting as Fire Warden / Incident Control Officer (training provided)
• Participating in an occasional out of hours facilities call out rota
• Supporting wider workplace services tasks to ensure team resilience

What We're Looking For

• Previous experience in a customer service, front of house or office based role
• Strong communication and interpersonal skills
• A professional, welcoming manner and confidence dealing with a wide range of people
• Good organisational skills with the ability to prioritise and multitask
• Strong attention to detail with good literacy and numeracy skills
• Comfortable using Microsoft 365 and standard office systems
• A flexible, team focused approach with a willingness to learn
• Understanding of health & safety in a workplace environment
• Driving licence preferred
• Gaelic language skills desirable but not essential

How to Apply

If you’re looking for a varied, people-focused role within a professional public sector environment, apply today to be considered. If you have any questions ahead of applying, contact Lauren at Global Highland