Customer Service User Support Advisor

Odevo; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading property management service provider in the UK seeks a Customer Service / User Support Advisor. The role involves being the first point of contact for clients, managing support tickets, and ensuring high-quality service. Ideal candidates will have strong communication skills, attention to detail, and experience with customer care principles. Join a supportive culture that values collaboration and continuous improvement, driving the digital transformation of property management.

Qualifications

• Strong communication skills with an empathetic approach.
• Natural problem-solver with keen attention to detail.
• Proactive learner with a genuine desire to improve.

Responsibilities

• Act as the first point of contact for users via multiple channels.
• Respond to support tickets within one hour and resolve or triage.
• Monitor live chat channels and provide real-time assistance.

Skills

Strong communication and listening skills

Problem-solving

Time management

Multitasking

Understanding of customer care principles

Tools

Dwellant

Zendesk

Job description

Customer Service / User Support Advisor

Location: Home Based

Contract: Permanent Full-time (MonFri 09 : 0017 : 30)

Salary: Competitive and tailored to your experience

Who We Are

Dwellant part of the Odevo group are simplify property management through innovative digital solutions. Our platform connects residents managers and service providers to create efficient transparent and engaged communities. From maintenance to communication we streamline every aspect of building management empowering people and transforming residential living into a smarter more connected experience.

About the Role

As a Customer Service / User Support Advisor youll be a vital member of our Customer Care Team the front line of Dwellants user experience. Youll act as the first point of contact for our clients ensuring that every interaction is handled with professionalism empathy and care.

Youll diagnose and resolve technical issues manage support tickets and work closely with colleagues across departments to deliver timely high-quality solutions. Your role will be key in maintaining our reputation for excellence and ensuring our users receive the support they deserve.

This is a fast-paced people-focused position where no two days are the same perfect for someone who loves problem-solving learning new things and making a real impact.

Key Responsibilities

• Act as the first point of contact for users via helpdesk portal phone chat and email.
• Respond to all new support tickets within one hour resolving or triaging appropriately.
• Ensure all tickets are addressed and cleared by the end of each working day.
• Deliver timely effective support in line with agreed SLAs.
• Monitor live chat channels and provide real-time assistance.
• Identify recurring issues and help maintain the internal knowledge base.
• Participate in support phone coverage and exception monitoring rotations.
• Uphold ISO 27001 information security standards and company best practices.

Your Skills & Experience

• Strong communication and listening skills with an empathetic approach.
• A natural problem-solver with keen attention to detail.
• Excellent time management and multitasking abilities.
• A proactive learner with a genuine desire to improve and grow.
• Understanding of customer care principles and helpdesk environments.
• Experience with Dwellant or Zendesk (advantageous but not essential).
• Previous experience in property management or SaaS support is beneficial.

Why Dwellant

We are part of the Odevo group a 10000-employee organisation with a start-up culture that encourages innovation career progression and impactful ideas.

We're more than a software company were a community of innovators passionate about making work easier and lives better. Joining Dwellant means joining a supportive culture that values curiosity collaboration and continuous improvement.

As part of a growing international group youll have access to exciting career development opportunities and the chance to make a meaningful contribution to the digital transformation of property management worldwide.

Join Us

If you are passionate about delivering exceptional client service in a fast-growing purpose-driven company we want to hear from you.

Eligibility: You must have the right to work in the UK. Documentation will be required during the hiring process

Key Skills

Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service

Employment Type: Full Time

Experience: years

Vacancy: 1