Customer Service Technician

Affinity Water; Bushey Heath; On-site; GBP 51,000; Full time

Job summary

A water utility provider based in Bushey Heath is seeking a Customer Service Technician to manage the operations of a below-ground network. The role involves ensuring customer satisfaction, preserving water quality, and planning network work. Ideal candidates will have strong communication skills, a good understanding of water network operations, and a full UK driving license. Benefits include a competitive salary package, a company van, and various family and health benefits.

Benefits

Competitive salary

Company van

Learning and development opportunities

Annual bonus scheme

Generous pension scheme

Wellbeing Centre access

Volunteer days

Life Assurance

Qualifications

• Good understanding of water network design and operation.
• Full/Clean manual UK driving licence required.
• Excellent communication and customer service skills.

Responsibilities

• Investigate and report on enquiries within timeframes.
• Preserve water quality and deliver works to standards.
• Plan and execute network isolation for works.

Skills

Communication skills

Customer-centric approach

Water network design knowledge

Job description

A brilliant opportunity has arisen to join Affinity Water as a Customer Service Technician (CST), in our Bushey area.

The Role:

As a Customer Service Technician, you will be part of a team that manages the operation of Affinity Water’s below ground network, ensuring that networks are stewarded, customers are served, and water quality is preserved at all times.

You’ll play a key role in serving our customers, providing a quality customer experience that meets customers’ expectations every time.

What you'll be doing:

Investigate, advise and report on enquiries within prescribed timescales, keeping customers informed throughout their journey with us.

Help to preserve our water quality by ensuring all works are delivered within regulatory and company standards.

Help to steward our networks, planning and executing network isolation's to facilitate planned and reactive works, investigating reports of visible leakage and completing Network MOTs to assure the accessibility and operability of our assets.

As you build your expertise, you’ll ensure Affinity Water are able to make well-informed, efficient and cost-effective decisions on the operation, repair and maintenance of the network.

What you’ll need:

A good understanding of the water network design and operation, and be ready to apply this knowledge to ensure the organisation meets its regulatory requirements and performance commitments.

Excellent communication skills and a customer-centric approach, always striving to go the extra mile for your customers.

You will need a full/Clean manual UK driving licence to travel between sites and offices.

Recruitment Process:

Closing date: 30/01/26

The Talent Acquisition Partner managing this position will be in touch once the advert has closed to inform you if you are unsuccessful or successful at the shortlisting stage.

Benefits:

• Salary: Base salary = £40,137 + Flex Allowance: £4,884 = £45,021
• Standby: 1 in 6 rotation = £5,694 (Separate payment on top of salary)
• Total Package: £50,715
• Hours of work: 08:00am - 16:00pm (Mon - Thursday) 08:00am - 15:30pm (Friday)
• Company Van
• Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
• Entry into the company annual bonus scheme.
• Annual leave from 23-27 rising with length of service, and the option to purchase up to 5 extra days.
• A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
• We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
• Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
• Access to our Wellbeing Centre with support for looking after your physical and mental health.
• Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
• Up to 4 Affinity days a year to volunteer in the community.
• Life Assurance.

Disability Confident

As a Disability Confident employer, we’re committed to offering interviews to disabled candidates who meet the essential criteria and opt in on the application form. Ask the Talent Acquisition lead for the full job description to see all the criteria. If we have a very high volume of applicants and we’re not able to offer interviews to all, we’ll take a fair and proportionate number of disabled candidates through.

Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.

You can find out what it’s like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.