Customer Service Technician

Johnson Controls; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global leader in building performance is seeking a Technical Support Advisor in Manchester to provide expert technical support to customers and field engineers. This full-time, office-based role involves diagnosing security alarm faults and delivering excellent customer service while interacting with both residential and commercial clients. Ideal candidates will have strong problem-solving skills and excellent communication abilities. Competitive salary, ample leave, and benefits are offered.

Benefits

Competitive Salary

Generous Leave

Holiday Purchase Scheme

Comprehensive Benefits

Exclusive Discounts

Career Development

Free Onsite Parking

Dress Down Fridays

Qualifications

• Interest in problem-solving.
• Excellent communication skills.
• Ability to convey technical information to a non-technical audience.

Responsibilities

• Provide technical support to field engineers and customers.
• Diagnose and troubleshoot security alarm faults.
• Deliver excellent customer service.
• Assist field engineers for alarm system connectivity.

Skills

Problem-solving

Excellent communication

Technical information conveyance

Job description

Technical Support Advisor – Join Our Team!

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet.

We’re looking for a skilled Support Technician to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.

What we offer

• Competitive Salary : Reflecting your skills and experience
• Generous Leave : 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
• Holiday Purchase Scheme : Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits : Pension plan (up to 7% employer match)Life assuranceEmployee assistance programReferral scheme
• Exclusive Discounts : High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development : Extensive growth and advancement opportunities
• Free Onsite Parking : Hassle-free commuting
• Dress Down Fridays : Casual attire to wrap up the week

How will you do it

In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work. Handling admin tasks and maintaining accurate records.

You will :

• Diagnose and troubleshoot security alarm faults
• Use a broad range of monitoring and programming software
• Deliver excellent customer service to external residential and commercial customers
• Handle bespoke and high-security customer requirements with discretion
• Assist field engineers to ensure remote connectivity to alarm systems

What We’re Looking For

We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.

Essential Skills :

• An interest in problem-solving
• Excellent communication skills
• Ability to convey technical information to a non-technical audience

Preferred Skills

• Experience in technical problem-solving
• Experience providing customer service over the phone
• Background in customer service

If you're ready to step into a role where you make a difference every day , apply now and become a valued part of our team!