Customer Service Technician

The Best Connection; Thatcham; On-site; GBP 26,000; Full time

Job summary

A leading logistics company in Thatcham seeks a Customer Service Technician for a hands-on technical support role. Responsibilities include managing the returns process, diagnosing faults, and helping customers with solutions. Ideal candidates will have a mechanical aptitude and previous experience in logistics or repair environments. The role offers long-term stability, structured training, and development of specialist technical skills within a supportive team.

Benefits

25 days annual leave

Performance bonus

Structured training

Qualifications

• Experience in returns, logistics, warehouse, or technical repair environments preferred.
• Confident using Windows-based computer systems.
• Good written and verbal communication skills.

Responsibilities

• Manage the full returns process and assess warranty claims.
• Diagnose mechanical and optical faults to identify root causes.
• Carry out repairs and communicate with customers for troubleshooting.

Skills

Mechanical aptitude

Good communication skills

Problem-solving

Organisational skills

Job description

Job Title: Customer Service Technicain
Salary: £26,000 per annum + performance bonus
Hours: Monday - Friday, 08:30 - 17:00
Location: Thatcham
Holidays: 25 days annual leave
Interviewing: ASAP

We are recruiting on behalf of our client for a Customer Service Technicain to join a well-established optical and astronomical products operation. This is a warehouse-based, hands-on technical support role, ideal for someone who enjoys problem-solving, repairs, and customer interaction.

Key Responsibilities for the Customer Service Technicain:

• Manage the full returns process, including inspection of goods, warranty assessment, and issuing replacements.
• Diagnose mechanical and optical faults on returned equipment to identify root causes.
• Carry out repairs such as component replacement and optical cleaning.
• Answer dealer and customer queries regarding spare parts and arrange dispatch.
• Make independent decisions on warranty claims once trained and clearly communicate outcomes.
• Pack and process returns for shipment, including handling heavier optical equipment.
• Communicate with customers to troubleshoot issues and guide them through solutions.
• Provide regular updates and follow-ups to ensure issues are fully resolved.

Requirements Of The Customer Service Technicain:

• Previous experience in returns, logistics, warehouse, or technical repair environments preferred.
• Strong mechanical aptitude or experience with intricate manual work (electronics, modelling, or similar hobbies beneficial).
• Confident using Windows-based computer systems and quick to learn new software.
• Ability to work independently and take ownership of warranty decisions.
• Proactive, organised approach with the ability to manage workloads during quieter periods.
• Good written and verbal communication skills.
• Excellent interpersonal skills.
• Interest in optics or astronomy is advantageous, though full training will be provided.

This Customer Service Technicain role offers long‑term stability, structured training, and the opportunity to develop specialist technical skills within a supportive team environment.

Apply now - interviews taking place ASAP.