Customer Service Team Manager

idibu; Swindon; On-site; GBP 35,000; Full time

Job summary

A customer service company is seeking a CSA Team Manager to oversee a team of Customer Service Advisors. The role focuses on leading the team to ensure high performance and customer satisfaction. Key responsibilities include setting performance standards, managing complaints, and motivating staff to achieve excellent service outcomes. The position offers a salary of £35,000 per annum along with generous benefits.

Responsibilities

• Lead a team of Customer Service Advisors.
• Drive performance and engage with the team to prioritize customer satisfaction.
• Set performance standards and manage complaints.

Job description

A customer service company in Swindon is seeking a CSA Team Manager to lead a team of Customer Service Advisors. The role demands a strong leader who can drive performance and engage with their team to put customer satisfaction at the forefront. Responsibilities include setting performance standards, managing complaints, and motivating staff to achieve excellent service outcomes. A salary of £35,000 per annum along with generous benefits is offered.