Customer Service Team Manager

Red Recruitment; Leigh on Sea; On-site; GBP 34,000 - 40,000; Full time

Job summary

A recruitment agency in Southend-On-Sea seeks a Customer Service Team Manager to lead a high-performing team in travel insurance. The role emphasizes excellent customer service, team performance, and coaching. Suitable candidates will have strong leadership skills and a passion for enhancing customer experience. The position offers a salary up to £40,000 with various employee benefits.

Benefits

Annual discretionary bonus

32 Days Annual Leave

Company-paid Health Cash Plan

Pension Scheme

Holiday Buy Scheme

Staff Discounts on Travel Insurance

Career progression Opportunities

Qualifications

• Experience in leading customer service or contact centre teams with a focus on performance and culture.
• Excellent communication skills, both written and verbal.
• Previous coaching experience is desirable.

Responsibilities

• Inspire and lead a high performing team ensuring excellent customer service standards.
• Monitor KPIs and customer satisfaction scores for continuous improvement.
• Deliver meaningful coaching and structured training.

Skills

Leadership

Customer service

Communication

Coaching

Job description

Overview

Customer Service Team Manager

Red Recruitment is recruiting Customer Service Team Manager to join our client, who specialise in travel insurance and deliver outstanding customer experiences.

We are looking for someone who will lead by example and create a team spirit with high performance where the customer is at the heart of everything they do. This role is perfect for someone who is passionate about developing others and can work in a fast-paced environment.

The salary for this position is up to £40,000 per annum.

Benefits

• Salary:Up to £40,000 per annum with annual discretionary bonus
• Hours:5 hours per week
• Contract Type: Permanent
• Location: Southend-On-Sea
• 32 Days Annual Leave (Including Bank Holidays)
• Company-paid Health Cash Plan
• Pension Scheme
• Holiday Buy Scheme
• Staff Discounts on Travel Insurance
• Career progression Opportunities

Key Responsibilities

• Inspire and lead a high performing team by championing the businesses values to ensure every customer interaction meets our excellent customer service standards.
• Monitor KPIs, customer satisfaction scores and resolution metrics to maintain high standards and find improvements on the customer experience.
• Deliver meaningful coaching, structured training, and regular performance reviews. Help team members reach their full potential by setting clear expectations and celebrating progress.

Qualifications and Experience

• Experience in leading customer service or contact centre teams with a focus on performance and culture.
• Strong understanding of sales metrics, targets, and what makes teams tick
• Excellent communication skills, both written and verbal is required with a good telephone manner
• Previous coaching experience is desirable to help bring the best out of people.
• Passion for giving customers great experiences

If you are interested in this position and have the relevant skills and experience required, please apply now!

Red Recruitment (Agency)