Customer Service Team Manager

Movianto; Ackton; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A leading pharmaceutical supply chain partner in the UK is seeking a Customer Service Manager to lead a dedicated team supporting 80-90 clients. This role requires strong leadership and communication skills, with responsibilities including fostering client relationships and driving service improvements. An ideal candidate will have experience in customer service, preferably in logistics or healthcare, and proficiency in CRM tools. The position offers a salary of £29,714 per annum, with benefits including discounted gym memberships and flexible pay options.

Benefits

No weekend or bank holiday working

Discounted gym memberships

33 days annual leave

Flexible pay through Wagestream

Life Assurance

Employer Pension Contribution up to 4%

Access to Simply Health

24/7 GP and counselling services

Cycle to Work scheme

Access to MyRewards benefits platform

Qualifications

• Strong leadership experience in logistics or healthcare customer service.
• Proven ability to coach and develop team members.
• Proficiency in managing performance and ensuring client satisfaction.

Responsibilities

• Lead, coach and develop a high-performing team.
• Foster strong client relationships and manage escalations.
• Drive service improvement through insights and analysis.

Skills

Leadership experience in customer service

Coaching skills

Communication skills

Stakeholder management

Ability to work under pressure

Tools

Microsoft Office

CRM tools (Salesforce ideal)

Job description

Overview

Are you a passionate people leader with a drive for delivering exceptional customer care? Movianto Normanton is hiring! You will be working a swing shift of 8 : 00 - 16 : 00 / 9 : 00 - 17 : 00 Monday to Friday, with two days on site in Normanton and three days homebased. Starting salary is £29,714.00 per annum, increasing upon successful completion of probation.

Benefits

• No weekend or bank holiday working
• Discounted gym memberships
• 33 days annual leave (including bank holidays)
• Holiday Purchase scheme
• Flexible pay through Wagestream
• Life Assurance
• Up to 4% Employer Pension Contribution
• Access to Simply Health
• 24 / 7 GP, physiotherapy and counselling through our EAP service
• Cycle to Work scheme
• Access to MyRewards, a benefits platform

Who we are

Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device and diagnostic industries.

Purpose of the role

As a Customer Service Manager, you'll lead a dedicated team supporting around 80-90 clients. You'll drive high service standards, resolve escalated issues, and ensure your team meets all service-level expectations, while fostering a culture of excellence, accountability and growth.

How you'll make an impact as a Customer Service Manager at Movianto :

Responsibilities

• Lead, coach and develop a high-performing team
• Foster strong client relationships and manage escalations
• Drive service improvement through insights and analysis
• Ensure accurate CRM reporting and SLA compliance

What it will take to thrive as a Customer Service Manager at Movianto :

• Leadership experience in customer service, ideally in logistics or healthcare
• Strong coaching, communication and stakeholder management skills
• Ability to work under pressure and manage performance
• Proficiency in Microsoft Office and CRM tools (Salesforce ideal)