Customer Service Team Lead — Develop & Drive KPIs

Obscurant Recruitment Solutions Ltd; East Devon; On-site; GBP 34,000; Full time

Job summary

A recruitment firm in East Devon seeks a Customer Services Supervisor to oversee daily operations of a ten-member team. The ideal candidate will demonstrate leadership skills in a B2B and B2C service environment, ensuring effective collaboration across departments. Responsibilities include supporting team performance, monitoring service levels to meet KPIs, and managing escalated customer queries. This position offers a salary of approximately £34,000, along with excellent benefits and career progression opportunities.

Benefits

Excellent benefits

Pension scheme

Death in service benefit

Staff discounts

Healthcare

Career progression

Ongoing training

Qualifications

• Experience working in a Customer Service Supervisory or Team Leader role.
• Ability to lead and develop a motivated team.
• Strong analytical and problem-solving skills.

Responsibilities

• Overseeing daily operations of a customer services team.
• Liaising with departments for smooth collaboration.
• Monitor service levels to ensure KPIs are met.

Skills

Able to demonstrate, lead, coach, and support a team

Strong grasp of B2B and B2C service environments

Excellent communication skills

Experience supervising a customer service team

Good people management skills

Confident problem-solving and analytical approach

Able to work under pressure

Working knowledge of CRM systems

Job description

A recruitment firm in East Devon seeks a Customer Services Supervisor to oversee daily operations of a ten-member team. The ideal candidate will demonstrate leadership skills in a B2B and B2C service environment, ensuring effective collaboration across departments. Responsibilities include supporting team performance, monitoring service levels to meet KPIs, and managing escalated customer queries. This position offers a salary of approximately £34,000, along with excellent benefits and career progression opportunities.