Customer Service Support

Adecco; Bristol; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading recruitment agency is seeking Customer Service Support professionals to join their dynamic team in Yate. You will be responsible for processing orders, maintaining records, and handling customer queries with excellence. Candidates should have experience in customer service, strong organizational skills, and a proactive mindset. This full-time role offers a supportive work environment in a growing company.

Qualifications

• Experience in customer service within an office setting.

Responsibilities

• Put customers at the heart of everything you do.
• Process orders and acknowledge customer requests within 12 hours.
• Maintain accurate records and ensure compliance for audits.
• Communicate effectively about order status and lead times.
• Handle customer queries and resolve issues promptly.
• Collaborate with internal teams to ensure timely responses to customer claims.

Skills

Customer service experience

Planning skills

Organizational skills

Time management skills

Communication skills

Interpersonal skills

Attention to detail

Proactive mindset

Job description

Role: Customer Service Support!

Location: Yate

Salary: £26,500 per annum

Contract Type: Permanent

Working Pattern: Full Time (9:00 AM - 5:30 PM)

We are looking for two dedicated Customer Service Support professionals to join our client’s dynamic team.

As part of one of the world's leading manufacturers, you will play a vital role in supporting our existing and potential accounts. This is a fantastic opportunity to grow your career while contributing to our continued success.

What You’ll Do

• Put customers at the heart of everything you do with a passion for excellence.
• Process orders and acknowledge customer requests within 12 hours.
• Maintain accurate records and ensure compliance for audits.
• Communicate effectively about order status and lead times.
• Handle customer queries and resolve issues promptly, ideally within 4 hours.
• Collaborate with internal teams to ensure timely responses to customer claims.

What We’re Looking For

• Experience in customer service within an office setting.
• Strong planning, organisational, and time management skills.
• Excellent communication and interpersonal abilities.
• High attention to detail and a proactive mindset.

Why Join Us

Be part of a company experiencing consistent growth.

Enjoy a supportive and friendly work environment, conveniently located just 17 minutes' walk from Yate train station, with onsite parking available.

If you're ready to take the next step in your career and make a positive impact, we want to hear from you! Apply now to become a vital part of our customer service team and help us deliver the highest standards.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.