Customer Service Supervisor

Booker; Worcester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading food wholesaler in Worcester is seeking a Duty Manager to lead and manage a team of over 40 colleagues. This role involves ensuring compliance with legal standards, engaging with customers, and overseeing payroll operations. Ideal candidates are passionate about customer service and have team management experience. Flexible working arrangements are available.

Qualifications

• Passionate about providing exceptional customer service.
• Flexible and adaptable while managing a team.
• Excellent communicator with some supervisory experience.
• Practical experience in retail.

Responsibilities

• Ensure team compliance with legal standards and procedures.
• Train team in cash handling to minimize losses.
• Control debt and recover overdue payments.
• Maintain accurate payroll records.
• Engage with customers to resolve issues.
• Liaise with department Supervisors for delivery orders.
• Manage customer-focused team in reception and checkout.

Skills

Exceptional customer service

Team management

Communication

Retail experience

Job description

Overview

This role will put you at the fore front of our Business Centre. It is a fast moving, challenging role that will give you great exposure to our vibrant customer base where you will have a direct influence over the service that we provide. Not only will you be managing a team in excess of 40 colleagues you will play a key role within the store's management team, assuming the role of Duty Manager at points throughout the week.

This is a fantastic opportunity to be part of a successful team where you can kick start a career in Food Wholesaling.

Responsibilities

• Ensuring that the team comply with legal standards and company procedures at all times.
• Ensuring that your team are fully trained in cash handling to minimise losses
• Controlling debt and recover overdue or failed payments from customers
• Maintaining accurate and timely payroll records.
• Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction
• Liaising with other department Supervisors to monitor orders for delivery
• Managing a team of customer focused individuals throughout reception and checkout area

Qualifications

• Passionate about providing exceptional customer service
• Flexible, adaptable and enjoys working with, as well as managing a team
• An excellent communicator and have some experience in supervising or managing a team.
• Practical experience in the retail trade

Company and Diversity

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK.

Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed employer and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact [e-mail]

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk