Customer Service Specialist - Hybrid Role with Growth Path

Barclays UK; Sunderland; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading financial institution in Sunderland is seeking a Customer Service Specialist who will develop core telephony skills and progress in a structured development path. The hybrid role involves addressing customer inquiries, collaborating with teams, and refining service delivery. Ideal candidates should have customer service experience and excellent communication skills. Join us to build a career in a supportive environment that encourages growth and learning.

Qualifications

• Experience in customer service (internal or external).
• Ability to manage a high volume of customer queries.
• Confidence in balancing commitments and strong time management skills.

Responsibilities

• Address customer questions, concerns, or requests timely.
• Collaborate with teams across the bank on customer care.
• Maintain accurate customer records and documentation.

Skills

Customer service experience

Excellent communication skills

Solid PC skills

Time management skills

Tools

Microsoft Office

Job description

A leading financial institution in Sunderland is seeking a Customer Service Specialist who will develop core telephony skills and progress in a structured development path. The hybrid role involves addressing customer inquiries, collaborating with teams, and refining service delivery. Ideal candidates should have customer service experience and excellent communication skills. Join us to build a career in a supportive environment that encourages growth and learning.