Customer Service Specialist

ZipRecruiter; Milton Keynes; On-site; GBP 30,000 - 35,000; Full time

Job summary

A reputable recruitment agency is seeking a Customer Service Specialist in Milton Keynes. This role involves acting as the main contact for customer queries through email, phone, and face-to-face interactions, processing orders, and providing essential support to the sales team. Strong proficiency in Microsoft Office and a detail-oriented approach are crucial for success in this position. The salary range is approximately £30,000-£35,000 per year, depending on experience.

Qualifications

• Experience in a customer service role.
• Strong computer skills and detail-oriented.

Responsibilities

• Point of contact for customer queries.
• Process orders and provide updates to customers.
• Support sales with regular reporting.

Skills

Strong Computer / Tech skills

Attention to detail

Good time management

Ability to communicate

Professional telephone manner

Confidence to speak to customers

Tools

Microsoft Office

Outlook

Excel

Word

SharePoint

Job description

Overview

Job role: Customer Service Specialist Hours: 09:00am - 17:30pm Monday to Friday (40 Hours p/w) site based Salary: Circa 30-35K (Neg on experience). GPS Recruitment are recruiting for an experienced Customer Service Specialist based in Milton Keynes. Working for a global luxury goods business you will act as the focal point of contact for customers via email, telephone and be responsible for processing orders that come in from the Sales network.

Responsibilities

• Point of contact for customer queries: email, telephone & face to face
• Answer queries or pass on to the appropriate department
• Receiving & processing orders
• Create, amend and send sales orders in the ecommerce company platform to customers
• Providing updates to the customers of their orders from start to finish especially event / rush orders with tracking and follow up emails
• Running regular reports from the system to track orders and provide information to the sales rep / customers on current and future orders
• Providing general sales support from an office level
• Bi-Weekly catch-up calls with the Sales Reps
• Quarterly calls with Key Account customers to discuss needs / updates / sell through etc.
• Product Launches with Marketing for online retailers and other wholesale customers
• Organising returns for all Wholesale customers with credit memos
• EU Warehouse daily reporting – updating orders and sending embroidery orders to our EU embroiderer

Skills & Qualifications

• Strong Computer / Tech skills – Confident in using Microsoft Office; Outlook, Excel, Word and SharePoint
• Attention to detail is a must
• Good time management
• Ability to communicate well with all internal departments
• Good, professional telephone manner
• Confidence to speak to a wide range of customers on the phone, emailing & face to face