Customer Service Specialist

JPMorganChase; City of Edinburgh; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading financial institution in the UK is hiring a Customer Service Specialist to deliver exceptional service and assist customers with their financial needs. This role requires a passion for customer support, strong communication skills, and the ability to resolve issues effectively. You will engage primarily through calls, working on a flexible schedule of 35 hours over 4 days. Join us to redefine banking experiences and be part of a recognized top-tier team supporting customers in challenging situations.

Benefits

Flexible Working Hours

Variety of Shifts

Qualifications

• Customer service experience in financial services or banking.
• Genuine passion for helping customers.
• Proven experience in a fast-paced customer experience environment.
• Strong verbal and written communication skills.
• Ability to understand customer needs and find effective solutions.
• Passion for learning and personal development.
• Ability to work collaboratively.

Responsibilities

• Provide friendly, caring, and efficient service to customers.
• Resolve customer issues at first point of contact.
• Work with teammates to elevate customer service.
• Educate customers on digital app and services.
• Act as an escalation point for customer issues.

Skills

Customer service

Active listening

Problem solving

Team collaboration

Communication skills

Solution-oriented mindset

Growth mindset

Job description

Elevate Your Career by joining us as Customer Service Specialist at Chase Bank!

Are you passionate about helping customers? Do you want to be part of a team that has been recognized as the Best British Bank for 2023, 2024 and 2025!, ranked number one for customer service? If so, we invite you to join one of the fastest-growing banks in the UK!

Why Chase?

At Chase, our customers rely on us for their financial needs. As a Customer Service Specialist, you'll be at the forefront of providing exceptional experiences, assisting customers with their more complex needs. We empower our specialists to resolve customer issues efficiently and accurately, ensuring memorable quality service. You'll engage with customers primarily through calls, helping those with greater financial needs or managing more challenging personal situations. As a new bank in the UK market, we're constantly seeking innovative ideas to enhance our service and colleague experience, and you'll play a key role in our evolution.

Job responsibilities

• Deliver Excellence: Provide friendly, caring, and efficient service to our valued customers.
• Problem Solver: Resolve customer issues at the first point of contact, ensuring their needs are met with satisfaction.
• Team Collaborator: Work alongside teammates to elevate customer service and refine our processes.
• Digital Guide: Educate and assist customers with our digital app, as well as new product and service launches.
• Escalation Expert: Act as an escalation point for customers who need our help in more challenging moments.

Required qualifications, capabilities, and skills

• Customer service experience in financial services, banking or a contact centre environment.
• Customer-Centric: A genuine passion for helping customers.
• Experience: Proven experience in a fast-paced customer experience environment.
• Communication: Strong verbal and written communication skills, be an active listener.
• Solution-Oriented: Ability to understand customer needs and find effective solutions.
• Growth Mindset: A passion for learning and personal development.
• Team Player: Ability to work collaboratively and advocate for customer service and the brand.

What We Offer

• Flexible Working Hours: 35 hours per week over 4 days, with a blend of office and home working.
• Variety of Shifts: A range of shift patterns between 8 am and 9 pm, available 365 days a year.

Join Chase and be part of a team that is redefining the banking experience in the UK. Apply today and help us create unforgettable experiences for our customers!

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.