Customer Service & Sales Representative

Atlas Promotions; Dalkeith; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing promotions company in Edinburgh is seeking a Customer Service & Sales Representative to engage the public and drive charitable fundraising efforts. This role focuses on building relationships with potential donors and secure long-term contributions through face-to-face interactions. Ideal candidates are outgoing, empathetic, and motivated by goals. The position offers uncapped commissions and comprehensive training, perfect for those looking to make a social impact while developing a rewarding career.

Benefits

Uncapped commissions with weekly pay

Full training in sales and communication

Ongoing support from mentors

Career development opportunities

Qualifications

• Experience in customer service, telesales, fundraising, or hospitality is a plus.
• Ability to engage with people and commitment to meaningful work.
• Drive to succeed and resilience in a fast-paced environment.

Responsibilities

• Engage with the public to raise awareness and secure long-term support.
• Explain the value of charitable giving through compelling conversations.
• Collaborate with the team and contribute to a positive environment.

Skills

Outgoing

Approachable

Confident in conversation

Empathetic

Emotionally intelligent

Motivated by goals

Job description

Customer Service & Sales Representative

Location : Edinburgh

Are you a confident communicator with a passion for people and purpose?

If you thrive in fast‑paced environments and are looking to build a career that combines performance and positive impact, this opportunity could be a perfect fit.

We're recruiting on behalf of a growing promotions company in Edinburgh that partners with some of the UK’s most respected charities. They’re looking for driven, outgoing individuals to join their face‑to‑face fundraising team and help make a real difference through public engagement and ethical sales.

About the Role

As a Customer Service & Sales Representative, you'll be at the forefront of charitable campaigns, engaging with the public, raising awareness, and encouraging long‑term support for meaningful causes. It’s a role where your ability to connect with people can directly lead to social change.

Key Responsibilities

• Public Engagement: Approach members of the public in busy areas like shopping centres, high streets, events, and transport hubs and residential areas. Start conversations that spark interest and build trust.
• Sales & Fundraising: Clearly explain the value of regular charitable giving and secure new long‑term donors through compelling conversations.
• Personalised Communication: Adapt your approach based on who you’re speaking to, using empathy and emotional intelligence to make each message relevant and impactful.
• Customer Experience: Answer questions, ease concerns, and ensure every interaction feels positive and genuine.
• Campaign Representation: Be a credible, enthusiastic ambassador for the cause, maintaining high standards of professionalism at all times.
• Target Achievement: Work towards daily and weekly goals. Your performance will directly influence your earnings through an uncapped commission structure.
• Team Collaboration: Contribute to a supportive and high‑energy team. Share tips, celebrate wins, and take part in regular coaching sessions and group briefings.

Who We're Looking For

We welcome candidates from all backgrounds

Experience in customer service, telesales, fundraising, or hospitality is a plus, but not essential. What matters most is your ability to engage with people, your drive to succeed, and your commitment to doing work that matters.

Ideal Candidates

• Outgoing, approachable, and confident in conversation
• Motivated by goals and rewards
• Empathetic and emotionally intelligent
• Resilient, adaptable, and eager to learn
• Team‑oriented with a positive mindset

What’s on Offer

• Uncapped commissions with weekly pay
• Transparent On‑Target Earnings (OTE) structure
• Full training in sales, communication, and campaign knowledge
• Ongoing support from experienced mentors
• Career development opportunities into leadership and management roles

A chance to make a real social impact every day.

If you're ready to build a career where your communication skills create real‑world results, apply today and become part of a team that's transforming passion into purpose.