Customer Service Representative - Manufacturing

ZipRecruiter; Wrexham; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

A leading manufacturing company in Wales is seeking a Manufacturing Customer Service Representative to manage customer accounts across the EMEA region. In this hybrid role, you'll ensure timely order processing via SAP and act as the liaison between customers and internal teams. Ideal candidates will have experience in the manufacturing sector and strong communication skills.

Benefits

Competitive salary and benefits package

Hybrid working model

Collaborative team environment

Qualifications

• Experience in the manufacturing industry with a good understanding of its dynamics.
• Proven track record using SAP for managing orders and customer service.
• Ability to communicate effectively across departments and work within a team.

Responsibilities

• Manage customer accounts across EMEA, processing orders via SAP.
• Serve as liaison between customers and internal teams.
• Monitor stock levels and coordinate with departments for delivery.

Skills

Manufacturing industry experience

SAP proficiency

Strong communication skills

Attention to detail

Solutions-focused mindset

Tools

SAP

Job description

Manufacturing Customer Service Representative / Account Manager - EMEA | 18 Month Vacancy

Wrexham Area | Hybrid Working | Full-Time | Project Cover

I am working with a global manufacturing business seeking a confident and capable individual to join their EMEA Customer Service team on a project relief basis. This role is critical in supporting a high-impact project and ensuring seamless service delivery across multiple markets.

Responsibilities

• Managing customer accounts across the EMEA region, ensuring timely and accurate order processing via SAP
• Acting as the key liaison between customers, production, planning, and logistics teams
• Monitoring stock levels and coordinating with internal departments to meet delivery schedules
• Handling customer queries and providing proactive updates throughout the order lifecycle
• Supporting wider project activities and contributing to process improvements

Qualifications

• Manufacturing industry experience is essential - you understand the pace and complexity.
• Proven experience using SAP for order management and customer service
• Strong communication skills and the ability to work effectively across departments and regions
• A proactive, solutions-focused mindset with excellent attention to detail
• Experience working in an EMEA or international team is highly desirable.

Benefits

• Competitive salary and benefits package
• Hybrid working model (following initial onboarding)
• A collaborative and supportive team environment
• The chance to contribute to a key business initiative with real impact

Ready to take the next step? Apply today or contact our team for more information. This is a brilliant opportunity to bring your manufacturing expertise into a dynamic, international role!

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