Customer Service Representative - EMEA

Nutrabolt; England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global health and wellness company is seeking a Customer Service Representative - EMEA to support customers in Europe and MENA. Responsibilities include managing orders and providing exceptional customer service. The ideal candidate has 1-3 years of service experience, is detail-oriented, and can thrive in a hybrid work setting. Competitive benefits are offered including health insurance and paid parental leave.

Benefits

Competitive health insurance

Life insurance

Mental wellness programs

Paid holidays

Volunteer time off

Qualifications

• 1-3 years of experience in the service industry, preferably with an FMCG company.
• Self-starter and can effectively manage time with little to no supervision.
• Remains calm and can calm others in a frustrating or stressful environment.

Responsibilities

• Supporting the corporate sales team with order fulfillments and management.
• Managing and maintaining corporate sales accounts within the ERP system.
• Producing and submitting international documentation for customs clearance.

Skills

Detail oriented

Strong organizational skills

Service driven

Bilingual or multilingual

Ability to build strong relationships

Job description

Overview

Nutrabolt is a fast-growing, global active health and wellness company with a portfolio of market leading performance-oriented brands that energize and fuel active lifestyles. The company’s products compete in the Functional Beverage and Active Nutrition segments, under three brands: C4, XTEND, and Cellucor. Nutrabolt is committed to meeting the needs of performance athletes and fitness enthusiasts while appealing to a global audience who prioritize healthy, active living.

As a Certified Great Place to Work, Top Workplaces USA honoree, Fortune Best Workplace in Texas, and more, Nutrabolt cares about our people, planet, and communities. Our mission is to create a healthy workplace environment with a culture of respect and belonging for all.

Note to applicants: This role is located in the London, UK area.

Who You Are

As Nutrabolt’s Customer Service Representative - EMEA, you will support our Europe and MENA customers through order management, order entry, and international documentation submission. You will be responsible for providing an unmatched level of customer service to all of our corporate accounts daily.

Responsibilities

• Supporting the corporate sales team with all order fulfillments, order management or related projects, and other tasks.
• Managing and maintaining corporate sales accounts within our ERP system, ensuring the set-up and maintenance is timely and accurate.
• Assist in handling the input of direct sales order requests.
• Produce, manage, and submit needed international documentation required for customs clearance. Experience essential to this role from European and Middle East countries.
• Manage and process all return orders/credit orders for corporate/international accounts.
• Ensuring all shipment requirements are complete and communicated to the Logistics Team for order fulfillment within given time constraints.
• Ensuring external and internal customers receive world-class customer service including accurate and consistent communication.
• Tracking all customer requests, setting timelines, and holding all internal and external customers accountable for meeting the deadline.

What You Contribute

• 1-3 years of experience in the service industry, preferably with an FMCG company
• Detail oriented
• Strong organizational skills and ability to prioritize in a fast-paced environment
• Service driven and enjoys meeting others’ needs daily
• Bilingual, trilingual, or multilingual is a plus
• Self-starter and can effectively manage time with little to no supervision
• Remains calm and can calm others in a frustrating or stressful environment
• Has a passion for the fitness industry and believes in what we do
• Ability to build strong internal/external relationships

Goals and KPIs

• Order Cycle Time
• Out of Stock Management

Why Nutrabolt?

Nutrabolt cares about our teammates’ physical, mental, and financial wellness by providing benefits like competitive health insurance, life insurance, mental wellness programs, pension matching, and a Lifestyle Spending Account.

We offer competitive paid holidays and volunteer time off.

Family Support: We want you to reach your full potential at work by taking care of loved ones at home. We provide paid parental leave, in addition to reimbursement for expenses related to childcare, fertility treatments, legal fees, and more through our Lifestyle Spending Account.

Employment Type: Full-time

Work Environment: Hybrid, 2 days in office and 3 days remote.

Equal Opportunity

Voluntary Self-Identification: At Nutrabolt, our mission is to maximize human potential for all, and we believe that begins with our workforce. Our hiring and employment decisions are based on qualifications and business needs. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal opportunity employer.

To support us in our mission, you may voluntarily provide demographic information via the confidential survey. Your responses are optional and do not impact your opportunity for employment.