Customer Service Representative

James Grace Lettings; Wrexham; On-site; GBP 25,000 - 26,000; Full time

Job summary

A customer service company in Wrexham is seeking a Customer Service Representative to manage calls across various sectors including Property and Healthcare. You will undergo a comprehensive training program while you develop your skills. The role offers a starting salary of £25,100, rising to £25,600 after 6 months, with excellent benefits including 33 days annual leave, mental health support, and free gym access. Ideal candidates will have strong communication and problem-solving skills.

Benefits

33 days annual leave

Mental health support

Free on-site gym access

Subsidised meals

Comprehensive training

Qualifications

• Confident telephone manner with good interpersonal skills.
• Ability to use empathetic listening skills for excellent customer service.
• Great multi-tasking skills in a fast-paced environment.

Responsibilities

• Handle a variety of calls and enquiries across different sectors.
• Act as a point of contact for clients' callers, answering queries.
• Accurately relay messages within the call management system.

Skills

Confident telephone manner

Empathetic listening skills

Multi-tasking skills

Problem-solving skills

Computer and data entry skills

Job description

Job Title

Customer Service Representative

Location

Wrexham

Salary

£25,100 per annum

Job Type

Permanent

Overview

People are the heart of our business and many of our team members have been with us for years. For over a decade, we've been voted one of the 'Best Companies to Work For' in the UK, and have worked hard to create a comfortable, eco‑friendly and inclusive environment where our people feel happy, and most importantly, at home.

What We Do

We're the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast‑forward two decades and what started as a single, dedicated PA (who's still with us today) looking after calls for a handful of local clients, is now a 1000‑strong team working across continents from our state‑of‑the‑art UK headquarters in Wrexham, and our US office in Atlanta.

The Role

You'll begin your 3‑week training journey, where you'll learn how to use our bespoke, in‑house call management system. You'll be shown how to handle a variety of calls and enquiries across the range of sectors we support - including Property, Legal, Healthcare & Finance - and for our Bespoke Customer Teams clients.

You will be an important point of contact for our clients' callers, answering queries and handling their calls, and accurately relaying messages within our system.

What You'll Need

• A confident telephone manner with good interpersonal skills
• The ability to use your empathetic listening skills to deliver excellent customer service over the phone
• Great multi‑tasking skills in a fast‑paced environment
• Excellent problem‑solving skills
• Good computer and data entry skills

Work For a Company As Amazing As You

'I have built such amazing friendships with my clients over the years. They have always made me feel like a true part of their own team.'

'Working within a team here is so much fun! We have monthly team lunches and there are always amazing prizes to be won for team days out.'

What's Included

• Permanent contract
• Starting salary of £25,100 rising to £25,600 after 6 months in the role
• 33 days annual leave increasing to 37 with tenure, (includes bank holidays)
• Mental health support (through our Employee Assistant Programme) with access to an on‑site mental health counsellor
• Access to our wellbeing room to help enhance your physical and mental wellbeing
• Access to a 24/7 doctor line
• Comprehensive training and where desired, long‑term career progression across the business
• Subsidised meals
• Free on‑site gym access
• And did we mention our epic parties? We know how to celebrate in style!

You'll work 39.5 hours per week, on a rotating shift pattern which will include working one Saturday or Sunday out of every 4 weeks. Each week'll work set 8‑hour days, between the hours of 8:30am and 7:30pm. Please note that these rotas are subject to occasional change, although plenty of notice will be given.

We Want To Hire The Whole Version Of You

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best!

Candidates With Experience Of

Customer Service Assistant, Administrator, Office Administration Assistant, Administrative Assistant, Client Services Executive, Supply Chain Coordinator, Supply Chain Administrator, Food Manufacturing Administrator, Customer Service Executive may also be considered for this role.