Customer Service Representative

GPC Asia Pacific; Welshpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading automotive parts supplier in Welshpool is seeking a Customer Service Representative to provide excellent service, manage inquiries, and maintain customer relations. You will thrive in a proactive environment while focusing on continuous improvement and meeting KPIs. Ideal candidates have strong communication skills and a passion for customer support. The position offers a variety of benefits including paid leave and training opportunities.

Benefits

APG Me Day

Paid Parental Leave

Comprehensive training

Exclusive retail discounts

Regular team events

Employee Assistance Program

Diverse team environment

Stable long-term business

Qualifications

• Passionate about customers and service.
• Experienced in customer service and sales.
• Self-starter with a proactive mindset.
• Reliable, punctual, and confident communicator.

Responsibilities

• Provide excellent customer service by managing parts inquiries.
• Handle phone services to ensure customer experience.
• Manage parts and inventory using APG systems.
• Address customer escalations and maintain order records.
• Meet KPIs and focus on continuous improvement.

Skills

Customer service experience

Sales skills

Relationship building

Proactive mindset

Communication skills

Job description

About Auto Parts Group (APG)

At Auto Parts Group (APG), we aim to be Australia’s top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage." APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000 employees in Asia Pacific and more than 60,000 globally, with well-known brands like Repco, NAPA, AMX, and Motion Industries.

About the Role

As a Customer Service Representative, you will:

• Provide excellent customer service by managing parts inquiries, requests, and quotes.
• Handle phone services and ensure a professional customer experience.
• Use APG systems to manage parts and inventory.
• Address customer escalations and maintain order records.
• Meet KPIs and focus on continuous improvement.

About You

We are looking for someone who is:

• Passionate about customers and service.
• Experienced in customer service and sales, with strong relationship-building skills.
• A self-starter with a proactive, solutions-focused mindset.
• Reliable, punctual, and a confident communicator.

Benefits

• APG Me Day: A paid, flexible day for team members to use as they wish.
• Paid Parental Leave: Newly introduced paid parental leave for permanent employees.
• Training: Comprehensive training, support, and resources provided.
• Business Perks: Exclusive discounts with retailers like Woolworths, JB HIFI, Caltex, and Hoyts Cinemas.
• Events: Regular team catch-ups, monthly events, and annual awards.
• Wellbeing: Free, confidential Employee Assistance Program (EAP) for you and your family, including financial and legal counselling.
• Diversity: A diverse team with varying ages, nationalities, abilities, and cultures.
• Security: A 30-year strong and growing business.

About the work environment

Now is the perfect time to join our dynamic team as we focus on continuous improvement, technology, and safety. We are driven to provide the best customer experience and need individuals to help us reach our goals. It all starts with you.

Interested

Please click on the "Apply" button and submit your resume.

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GPC Asia Pacific is an equal opportunity employer.