Customer Service Representative

Copart UK Limited; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive service provider in Reading is looking for a Customer Service Advisor. The role involves responding to high volume inbound and outbound calls, assisting members with queries, and providing necessary administrative support. This position offers a variety of benefits including holiday time, health cash plans, and a workplace pension scheme. The ideal candidate should have strong customer service skills and be able to work effectively in a team environment.

Benefits

23 days of holiday plus bank holidays

Paid day to volunteer for charity

Healthcare Cash Plan

Contributory workplace pension scheme

Discount on purchasing shares

Cycle to Work Scheme

Life insurance

Exclusive discounts on purchases

Responsibilities

• Respond to high volume inbound and outbound calls from customers while maintaining Service Level Agreements.
• Assist members and private traders with sales and return queries.
• Provide administrative duties associated with documentation and compliance.

Skills

Excellent customer service

Great communication skills

Strong attention to detail

IT literate

Adaptable

Teamwork

Job description

Overview

We are currently looking for a Customer Service Advisor to join our team at our Newbury Operation Centre, RG19 6HN. You'll be working from Monday to Friday with no bank holiday working, so you'll benefit from a great work-life balance and have more time to yourself. Our Customer Service Advisors are a dedicated team that are crucial to our operation, who promptly respond to high volume inbound and outbound calls from our customers, while maintaining our Service Level Agreements and time frames. They also assist our members and private traders with sales and return queries and provide administrative duties associated with documentation and compliance.

Responsibilities

• Respond to high volume inbound and outbound calls from customers while maintaining Service Level Agreements and time frames.
• Assist members and private traders with sales and return queries.
• Provide administrative duties associated with documentation and compliance.

Qualifications

• Excellent customer service
• Great, clear communication skills, both written and verbal
• Strong attention to detail
• IT literate
• Adaptable, with the ability to multi-task in a fast-paced environment
• Ability to work as part of a team

Benefits

• Time For You: 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
• Give Back: Receive a paid day to volunteer for a charity of your choice.
• Health & Wellness: Healthcare Cash Plan, allowing you to claim cash back on a range of healthcare products and services including dental, optical, chiropody, and specialist consultations, tests, and scans and Virtual GP access.
• Your Future: Join our contributory workplace pension scheme for financial security.
• Investment: Purchase shares in our global company at a discounted rate.
• Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
• Life Assurance: Enjoy peace of mind with our life insurance coverage.
• Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.