Customer Service Representative

First Recruitment Services; Polegate; On-site; GBP 28,000 - 32,000; Full time

Job summary

A recruitment agency seeks a Customer Service Representative in Polegate. This role involves direct assistance to customers in a trade office setting, including handling queries via phone and in person. Responsibilities include maintaining records, managing complaints, and processing bookings and payments. The ideal candidate should possess strong communication skills and previous customer service experience. This position offers a salary between £28,000 and £32,000 with various company benefits including holidays and a pension scheme.

Benefits

20 days holiday

Free onsite parking

Pension scheme

Social events

Qualifications

• Strong interpersonal skills and excellent verbal and written communication.
• Able to provide the best level of customer service and remain calm when dealing with complaints.
• Previous customer service experience.

Responsibilities

• Handle customer queries on the phone, in person, and over email.
• Take and progress bookings for industrial/plant equipment.
• Maintain accurate and up-to-date records.
• Take and process payments.
• Manage complaints and resolve issues.
• Process licence applications and paperwork.
• Cover the weighbridge as needed.

Skills

Strong interpersonal skills

Excellent verbal communication

Excellent written communication

Calm under pressure

Customer service experience

Job description

• Position: Customer Service Representative
• Salary: £28,000 to £32,000
• Location: Polegate
• Hours: 42.5 hours a week working 7.30am to 5pm Monday to Friday with 1 hour lunch. Occasional Saturday mornings and Bank Holidays.
• 20 days holiday, free onsite parking, pension scheme, social events

We are looking for a customer focused person, who loves interacting with customers in person and over the phone, to join a small and busy team. This role is in a trade office setting so you’ll be interacting with colleagues and customers both in the yard / in person at the office counter and over the phone 90% of the day.

The Customer Service Representative will:

• Handle customer queries on the phone, in person and over email
• Take and progress bookings for industrial / plant equipment
• Maintain accurate and up to date records both paper and CRM based
• Take and process payments
• Manage complaints and work with drivers to resolve issues
• Process licence applications and complete all related paperwork and administration
• Cover the weighbridge as needed

Skills & experience required:

• Strong interpersonal skills and excellent verbal and written communication
• Able to provide the best level of customer service and to remain calm when dealing with customer complaints
• Previous customer service experience
• Ideally have own transport due to location of the site office

Salary, hours and company benefits:

• £28,000 to £32,000
• 42.5 hours a week working 7.30am to 5pm Monday to Friday, 1 hour lunch. Occasional Saturday mornings and Bank Holidays.
• 20 days holiday
• Free onsite parking
• Pension scheme
• Social events

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.