Customer Service Representative

ZipRecruiter; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic consultancy firm is seeking a Customer Service Advisor to join their Newcastle team on a 6-month contract. You will be the first point of contact for customers, handling inquiries via multiple channels, resolving issues, and ensuring compliance with FCA regulations. Ideal candidates have strong customer service experience and problem-solving skills. This role offers a salary of £16.50 per hour and the position requires on-site presence, Monday to Friday.

Qualifications

• Previous customer service experience in a fast-paced call centre or contact centre environment.
• Strong problem-solving skills and the ability to manage complex queries.
• IT literate and comfortable using customer service systems.
• Solid understanding of FCA rules and regulatory compliance.
• Clear and professional communication skills, both written and verbal.

Responsibilities

• Act as the first point of contact for customers through chat, email, and phone.
• Raise and redirect tickets using ServiceNow for IT-related queries.
• Support a wide range of customer inquiries and guide them through processes.
• Resolve issues and ensure customer questions are handled with care.
• Communicate across multiple channels and manage follow-ups.

Skills

Customer service experience

Problem-solving skills

IT literacy

Understanding of FCA rules

Professional communication skills

Job description

Overview

Job Title: Customer Service Advisor

Contract: 6-Month Contract | Inside IR35

Salary: £16.50 per hour (PAYE)

Location: Newcastle (On-site) - Monday to Friday

Responsibilities

A well-established and highly innovative consultancy firm is looking for several Customer Service Advisors to join their team on a contract basis. You will act as the first point of contact for customers, offering assistance through online chat, email, phone, and postal correspondence. The role also involves raising and redirecting tickets using ServiceNow for IT-related queries.

As a Customer Service Advisor, you will be part of a vibrant and dynamic team that shares a passion for delivering exceptional service.

In this role, you\'ll be supporting a wide range of customer enquiries, guiding them through processes, resolving issues, and ensuring their questions are handled with care and clarity. You\'ll communicate across multiple channels and be responsible for logging and escalating more technical issues where needed. You\'ll be expected to provide accurate information, manage follow-ups, and contribute to a smooth, compliant customer journey throughout every interaction.

Essential Skills

• Previous customer service experience in a fast-paced call centre or contact centre environment.
• Strong problem-solving skills and the ability to manage complex queries.
• IT literate and comfortable using customer service systems.
• Solid understanding of FCA rules and regulatory compliance.
• Clear and professional communication skills, both written and verbal

Application / Contacts

6-Month Contract | Inside IR35 £16.50 per hour (PAYE)

Location: Newcastle (On-site)

If you have a strong background in customer service or call centre work, this is a fantastic opportunity to be part of a meaningful and impactful project. To apply, please contact Iram Shariff at (see below) or apply directly via this advert.

Randstad Technologies is acting as an Employment Business in relation to this vacancy.