Customer Service Representative

William Hill; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the betting industry seeks a Customer Service Representative in Liverpool. This role offers full and part-time hours where you'll engage with customers, providing excellent service and promoting a positive experience in-store. Opportunities for career growth and additional incentives, such as performance bonuses and perks like discounts and subsidised travel, are included.

Benefits

Minimum wage plus quarterly performance bonus

28 days holiday plus a paid day off for birthday

Employer matches contributions up to 4% pension

Discounts in shops, cinemas, and holidays

Discounted Oyster card for London-based roles

Career growth opportunities within the company

Qualifications

• Passion for delivering great customer service.
• Strong interpersonal and empathy skills.

Responsibilities

• Welcome customers and process bets.
• Assist with customer queries and demonstrate betting terminals.
• Champion safer gambling.

Skills

Customer Service

Interpersonal Skills

Empathy

Job description

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Customer Service Representative, Liverpool

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Client:

William Hill

Location:

Liverpool, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

89eb5fe67577

Job Views:

4

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way!

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing an excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening / closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evening and weekend work

What do you need to be successful?

• Age 18+ (it’s a legal requirement)
• A passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What's in it for you?

• Working hours: Range of full and part-time hours available
• Compensation: Minimum wage plus quarterly performance bonus
• Holiday entitlement: 28 days plus a paid day off for your birthday
• Pension plan: Employer matches contributions up to 4%
• Perks and discounts: Discounts in shops, cinemas, holidays
• Subsidised travel: Discounted Oyster card for London-based roles
• Training and development: Career growth opportunities within the company