Customer Service Representative

Adecco; Hull and East Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking Customer Support Representatives in Hull and East Yorkshire. In this role, you will handle customer queries, process orders, and collaborate with teams to enhance customer satisfaction. Excellent administrative and numeracy skills are essential. This temp to perm opportunity offers a salary of £13.08 per hour for Monday to Friday shifts from 8:30 am to 5:00 pm.

Qualifications

• Hardworking and reliable
• Ability to handle customer queries professionally

Responsibilities

• Handle customer queries in a courteous and timely manner
• Process customer orders accurately and efficiently
• Provide product information and resolve issues
• Keep accurate records of customer interactions
• Collaborate with the sales team for seamless support
• Enhance product knowledge for effective inquiries
• Communicate with internal teams and escalate concerns
• Collaborate with the warehouse team for shipments

Skills

Excellent administrative skills

Numeracy skills

Reliability

Job description

Overview

Adecco UK Ltd are recruiting for Customer Support Representatives for a large National organisation to work in a fast paced, high energy business to business environment.

Location: Melton Area, HU14

Hours: Monday-Friday 8:30am-17:00pm

Salary: £13.08 per hour

Contract: Temp to perm opportunity

Responsibilities

• Handle customer queries in a courteous, professional, and timely manner, striving to exceed customer expectations.
• Process customer orders accurately and efficiently, utilising computer systems and software.
• Provide product information, resolve issues, and offer appropriate solutions to ensure customer satisfaction and retention.
• Keep accurate records of customer interactions, transactions, comments, and complaints for future reference and analysis.
• Collaborate with the sales team to provide seamless customer support throughout the sales process.
• Continuously enhance product knowledge to effectively address customer inquiries.
• Communicate with internal teams and escalate complex concerns when necessary to ensure swift resolution.
• Collaborate with the warehouse team to coordinate shipments and manage delivery expectations.

Qualifications

• Excellent administrative and numeracy skills, hardworking and reliable.

How to apply

Please apply via this website.

Company information

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.