Customer Service Reresentative

Personnel Link Employment Group; Cuffley; On-site; GBP 26,000 - 28,000; Full time

Job summary

A recruitment agency is looking for a Customer Service Representative in Cuffley, Hertfordshire. The ideal candidate will handle customer enquiries, support sales processes, and manage order processing. Requires strong communication skills and proficiency in Microsoft Office. The role offers a salary of £26,000–£28,000 per year and is full-time, permanent. The position provides a stable work environment and modern office perks such as an on-site restaurant and gym.

Benefits

On-site restaurant

Gym

Café

Spa

25 days holiday

Qualifications

• Experience in sales administration or customer service is required.
• Proficient in Microsoft Word and Excel.
• Full UK driving licence is mandatory.

Responsibilities

• Handle customer enquiries via phone, email, and online channels.
• Process sales orders accurately and efficiently.
• Support the sales team with quotes, order tracking, and administration.

Skills

Strong written and verbal communication skills

Confident using Word and Excel

Ability to manage multiple tasks and priorities

Previous experience in sales administration or customer service

Tools

SAGE

Xero

FreeAgent

Job description

Customer Service Representative
Location: Cuffley, Hertfordshire
Salary: £26,000–£28,000 per year
Job type: Full-time, permanent
Start: Immediate start available

About the Role

We are recruiting on behalf of a well-established organisation with 35 years’ experience. Due to continued growth, they are looking for an organised and customer-focused Sales Administrator and Customer Service Representative to join their team.

This role combines sales administration with day-to-day customer service and would suit someone who enjoys supporting sales processes while acting as a key point of contact for customers and internal teams.

What You’ll Do

• Handle customer enquiries via phone, email, and online channels
• Process sales orders accurately and efficiently
• Support the sales team with quotes, order tracking, and administration
• Maintain and update customer records and CRM systems
• Manage customer queries, complaints, and after-sales support
• Liaise with internal departments to ensure timely delivery
• Prepare sales documentation, reports, and invoices

What We’re Looking For

This role would suit candidates with experience or transferable skills from roles such as Sales Administrator, Customer Service Administrator, Sales Support Coordinator, Order Processor, Account Support Administrator, or Office Administrator. Experience within sales, customer service, order processing, or account support environments would transfer well.

Must Have for This Role

• Previous experience in sales administration or customer service
• Strong written and verbal communication skills
• Confident using Word and Excel
• Ability to manage multiple tasks and priorities
• Full UK driving licence

Nice to Have

• Experience using SAGE, Xero, FreeAgent, or similar systems
• Familiarity with CRM systems and sales reporting
• Background supporting sales or account management teams

The Ideal Candidate Would Be

• Organised and detail-focused
• Customer-oriented with a professional approach
• Comfortable working with both customers and internal teams
• Proactive and able to work independently

Why Join

• Well-established business with long-term stability
• Modern offices with on-site restaurant, gym, café, and spa
• Casual dress environment
• 25 days holiday
• Excellent transport links

Apply now with your CV or call Giovanna on 07369 253 647 for more information.