Customer Service Representative

Tate; City Of London; Hybrid; GBP 28,000; Full time

Job summary

A leading internet service provider is seeking a Broadband Advisor to provide exceptional support to customers. The role involves managing enquiries, orders, and overseeing installations. The ideal candidate has prior customer service experience, strong communication skills, and good attention to detail. This is a full-time position based in Brent, with the possibility of hybrid working after acclimatization.

Qualifications

• Experience in customer service, administration or operations.
• Strong organisational abilities and attention to detail.
• Comfortable using systems to manage customer records.

Responsibilities

• Be the first point of contact for customer enquiries via phone and email.
• Manage orders, returns and replacement equipment.
• Onboard new customers and oversee smooth installations.
• Resolve complaints with professionalism and care.
• Liaise with internal teams to ensure seamless service delivery.

Skills

Customer service experience

Clear communication skills

Organisational abilities

Attention to detail

Team player

Job description

Overview

Broadband Advisor - £28,000 per annum
Location: Brent
Full-time | Monday to Friday, 9:00am - 5:30pm | Hybrid working available (once settled into the role)

Join a fast-growing UK internet provider bringing high-speed broadband to rural and remote communities. We're looking for a friendly, organised and dependable Broadband Advisor to support our customers and ensure they receive an exceptional experience from day one.

Responsibilities

• Be the first point of contact for customer enquiries via phone and email
• Manage orders, returns and replacement equipment
• Onboard new customers and oversee smooth installations
• Resolve complaints with professionalism and care
• Liaise with internal teams to ensure seamless service delivery

What we're looking for

• Experience in customer service, administration or operations
• Clear and confident communication skills
• Strong organisational abilities and attention to detail
• Comfortable using systems to manage customer records and orders
• A proactive team player with a can-do attitude

Additional information

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.