Customer Service Representative

Thales Group; Cheadle; On-site; GBP 26,000; Full time

Job summary

A leading automotive business is seeking a Customer Experience Agent in Cheadle. The successful candidate will handle customer inquiries via phone and email, schedule appointments for sales, and ensure customer satisfaction through proactive communication. Ideal candidates should have strong customer service skills, experience in a contact center, and be results-driven. This role offers a salary of £12.24 per hour plus bonuses, with rotational shifts including Saturdays.

Qualifications

• Previous experience in customer service, ideally in a contact centre.
• Excellent verbal and written communication skills.
• Customer-first approach and motivation to succeed.
• Proven sales skills with the ability to work to targets.
• Ability to handle pressure in a busy call centre environment.
• Empathetic and results-driven attitude.

Responsibilities

• Handle telephone and email enquiries effectively.
• Schedule sales appointments and ensure smooth handovers.
• Engage with customers via live chat with professionalism.
• Conduct follow-up calls to ensure customer satisfaction.

Skills

Customer service experience

Communication skills

Sales skills

PC literacy

Problem-solving

Attention to detail

Job description

Job Title

Customer Experience Agent

Company Overview

We are working with a leading automotive business in Stockport. They value their people and are looking for an enthusiastic and proactive agent for a temp‑to‑perm role.

Key Responsibilities

• Handle a large volume of telephone and email enquiries
• Dealing with inbound bookings and appointment booking, scheduling sales appointments efficiently for both inbound and outbound enquiries, ensuring a smooth handover to the sales team
• Arrange renewals with existing customers and maximise all opportunities to sell
• Proactively engage with customers via live chat, responding to sales enquiries with speed, accuracy and professionalism
• Conduct follow‑up calls and communications to ensure customer satisfaction post‑sale

Working Hours

Shifts: 08:00‑17:00 and 09:00‑18:00 on a rotational basis plus 1 in 5 Saturdays 09:00‑13:00 (40 hours a week).

Start Dates

Monday 1st December 2025, Monday 8th December 2025.

Remuneration

£12.24 an hour plus bonus (annual gross £25,467, OTE £35,000).

Qualifications

• Previous experience in customer service, ideally within a contact centre environment
• Excellent verbal and written communication skills
• Customer‑first approach, motivation and desire to succeed
• Excellent sales skills – objection handling and ability to work to targets
• PC literacy
• Problem‑solving abilities
• Drive to build customer rapport
• Ability to handle pressure in a busy call‑centre environment
• Results‑oriented with a proven history of meeting or exceeding sales targets
• Experience handling objections and turning dissatisfied customers into loyal ones
• Empathetic, persuasive and results‑driven
• Conflict resolution/negotiation skills
• Attention to detail
• Capability of working independently as well as collaboratively within a team

How to Apply

We work with businesses across the UK to find the best talent. If you’re interested in this role, please visit certainadvantage.co.uk to register for job alerts and apply.