Customer Service Representative

Mulberry Recruitment; Camberley; Hybrid; GBP 25,000; Full time

Job summary

A leading recruitment company in Camberley is seeking a Customer Service Representative to enhance customer satisfaction by providing effective support and expertise. The role involves handling queries about products, managing orders, and ensuring timely responses, all within a hybrid working model. The ideal candidate will possess strong communication skills, attention to detail, and proficiency in Microsoft Office, while experience with SAP is preferred yet not essential.

Qualifications

• Excellent customer service skills and a professional telephone manner.
• Experience working as part of a team.
• High proficiency in Microsoft Office including Word, Excel, and Outlook.

Responsibilities

• Develop relationships and maintain a high level of service to customers.
• Answer incoming calls, webchats, and email queries regarding prices and stock.
• Update internal systems daily, including CRM and SAP.

Skills

Customer service skills

Time management

Communication skills

Attention to detail

Teamwork

Initiative

Tools

Microsoft Office

CRM

SAP

Job description

[vc_row][vc_column][vc_column_text]Customer Service Representative

Camberley

£25,000

Hybrid Options Available

My client based in Camberley are seeking a Customer Service Representative to join their team. You would be responsible for providing comprehensive knowledge of all products and offer excellent support to both internal and external customers, including the external sales teams. You would also be processing quotes and orders within a set service level.

Duties

Develop relationships and maintain a high level of service to our internal and external customers.

Answer incoming calls, webchats, and email queries within a set service level concerning prices, stock availability, delivery times, account queries, and technical questions from customers.

Promptly record accurate call logging reasons and agent statuses within our call platform.

Develop knowledge of all products, ensuring quotes and orders can be raised through internal systems.

Tracking orders and deliveries through to invoice stage.

Update internal systems daily, including CRM and SAP.

Provide basic support for all products, including basic technical support.

Support customer visits to our Customer Experience Centre.

Maintain a solid understanding of business practices, products, and services.

Skills/Qualifications/Experience

Excellent customer service skills and a professional telephone manner.

An organised approach with excellent time management skills.

Experience working as part of a team.

High proficiency in Microsoft Office: Word, Excel, and Outlook.

Excellent communication skills, with the ability to use your initiative and know when to refer matters to a manager.

Articulate and well spoken.

Experience working towards tight deadlines and service levels.

Accuracy and attention to detail.

Experience in SAP is highly beneficial but not essential, as training will be provided.[/vc_column_text][/vc_column][/vc_row]