Customer Service Planner

Morgan Sindall Property Services; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property services company is looking for a Customer Service Planner to manage scheduling in Westminster. This role involves handling high volumes of calls, coordinating with clients and contractors, and ensuring that appointments meet service standards. Essential qualifications include strong administrative skills, experience in repair and maintenance planning, and proficiency in Microsoft Office. The position offers numerous benefits, including a discretionary bonus, enhanced pension plan, and flexible working arrangements.

Benefits

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Westfield Healthcare Cash Plan

Life Assurance & Accident Cover

Enhanced Maternity & Paternity Pay

Volunteering (2 days paid)

Learning & Development Opportunities

Qualifications

• Experience in scheduling and planning repair orders across various trades.
• Experience dealing with high volumes of calls.
• Experience in social housing is advantageous.

Responsibilities

• Liaise with clients, sub-contractors, suppliers, and supervisors to schedule appointments.
• Actively schedule operatives and subcontractors using the in-house system.
• Discuss complex repairs and instil customer confidence.

Skills

Strong administration skills

Organizational skills

Communication skills

Repair and Maintenance planning

Good computer skills

Tools

Microsoft Office

Job description

Permanent, Full Time

We are looking to recruit a Customer Service Planner to join our team, based from our office in Westminster London.

Overview

About the Role

• you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.
• Using our in-house system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

• Candidates will have the following :
• Good computer skills including Microsoft Office
• Strong administration, organisational and communication skills
• Repair and Maintenance planning background, With excellent scheduling of day-to-day repair orders across various trades experience
• Social Housing experience would be advantageous
• previous experience dealing with high volumes of calls

Benefits

• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription