Customer Service - Personal Banker

NatWest Group; Kilsby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading banking institution in the UK seeks a motivated individual to enhance customer experiences by promoting financial products and services. The role requires strong customer service and communication skills while working flexibly within branch hours. Employees will enjoy comprehensive training and a range of generous benefits, including health and retirement contributions. This position is ideal for those eager to develop in a customer-centric environment.

Benefits

Flexible reward programme

Generous holiday entitlement of 33 days

Monthly contribution to retirement fund

Qualifications

• Motivated and driven to develop a career.
• Customer-centric approach to work.
• Ability to highlight benefits clearly to customers.

Responsibilities

• Help customers understand different banking options.
• Identify opportunities to provide financial products.
• Collaborate with teams for a seamless experience.

Skills

Customer service passion

Strong communication skills

Attention to detail

Strong interpersonal skills

Ability to thrive under pressure

Job description

Role Overview

customers to understand the different ways they can bank with us and the range of services we can offer Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience

Skills & Experience

To be successful in this role you'll need to be motivated and driven to develop your career and have a customer centric approach to your work.

Strong communication skills are a must, as you'll need to highlight the benefits of our products and procedures to our customers in a way that's easy to understand.

• A passion for customer service and strong attention to detail
• The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
• Strong interpersonal skills and the ability to work well as part of a team
• The commitment to develop new skills and responsibilities

Benefits

You'll join us

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 33 days, pro rata for hours worked
• A monthly contribution to your retirement fund

To find out more about the benefits we offer, check out our rewards and benefits page.

Working Pattern

Your working pattern: You'll need to be flexible in terms of the hours you work, typically, you'll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and will include some bank holidays.

Learning Journey

Your journey starts with a comprehensive training programme where you'll gain a range of new skills, and the confidence to use them. You'll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.

Hours 35